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Secret Cleared BMC Remedy resource to for maintaining and developing ITSM-related solutions, services, best practices, and reporting capabilities to meet t

Ottawa, ON
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Our public sector client requires a Secret cleared BMC Remedy resource to for maintaining and developing ITSM-related solutions, services, best practices, and reporting capabilities to meet the IT service offering needs of the department.


Responsibilities:

  • Participate in the process of migrating / modernizing some of the legacy remedy applications into a new ITSM platform
  • Participate in the process of migrating the current ITSM platform to a new ITSM platform
  • Provide technical advises regarding ITSM related situations
  • Propose technical solutions to ITSM related problems and challenges
  • Maintain, troubleshoot, and support the current legacy remedy systems and its custom applications


Must have:

  • Experience responding to user requirements, using BMC ITSM system (Remedy 9.1 or newer)
  • Experience with BMC Developer Studio
  • Valid ITIL v3 Certification
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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

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Spoken languages

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