Junior Deskside Support Technician to provide VIP level support for senior executives and stakeholders at a non-profit client

Our valued client is seeking a Junior Deskside Support Technician to provide VIP level support for senior executives and stakeholders at a non-profit client !

Initial 12 month contract- This role will require travel between two sites in Ottawa, ON (~10-12 min drive). On-site 5 days a week (8 hours/day), Monday to Friday.

Budgeted pay rate of $25/hr.

Responsibilities:

• Activities related to the provisioning of IT services to end users.
• PC computers imaging/build (Laptops, desktops, MacBooks, Ipad, etc.)
• Shipping and receiving of IT devices
• Manage/assist on the IT hardware inventory
• Prepare disposals for IT equipment (such but not limited to Hard-drives, computers (desktops, laptops, Macbook), printers, monitors and some other peripherals, small electronics, servers, etc.)
• Deployment and troubleshooting of Smartphones
• Support Return to Office initiative (Set up meetings rooms, workspaces area, provide training, create documents, etc.). Move IT equipment.

Must-have- Skills

• Experience as a Deskside Support / Technical Support Analyst
• Experience with Windows 10, and Active Directory (AD)
• Experience with configuring hardware (laptops, mobile devices, etc.)

Nice-to-have Skills

• Prior experience with HEAT help desk ticketing system
• MCSE and/or A+ certification
• Experience supporting Office 365 and OneDrive