Junior Bilingual Help Desk Operator to provide Level-3 support and administration of Microsoft Intune and SCCM. -2312
S.i. Systems
Montreal, QC-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on April 30th, 2025
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Starting date : 1 position to fill as soon as possible
Description
Our valued client is seeking a Junior Bilingual Help Desk Operator to provide Level-3 support and administration of Microsoft Intune and SCCM.
Initial 6-month contract, possible extension. Hybrid in Montreal, 3 days/week onsite and 2 days/week remote.
Responsibilities:
- Software Packaging: Create, test, and deploy software packages efficiently.
- Troubleshooting: Diagnose and resolve policy, configuration, and software issues on Windows and iOS devices.
- Support Ticket Management: Open and manage support tickets with Microsoft, Dell, and HP for corporate management software issues.
- Level 3 Support: Provide advanced support for the Service Desk and IT Field teams (Level 2), coordinating troubleshooting efforts with various teams.
- Other projects: Windows 11 upgrade, iOS Software upgrade
Must-have skills:
- 3+ years of experience in a Technical Help Desk role
- Experience using Microsoft Intune and SCCM (System Center Configuration Manager)
- Fully bilingual (both English and French)
- Knowledge and experience in software packaging
Nice-to-have skills:
- Certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate)
Requirements
undetermined
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undetermined
undetermined
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