Description
Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.
Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.
Overview: Reporting to the Manager IT - SAP Operations, in this role you will collaborate with key business resources and colleagues, in providing SAP Functional support SAP ERP SD (Sales & Distribution) modules. Your technical skills are mandatory to find the root cause of problems and find solutions on either projects, support and impacts. You will also be offering the requested support to users and other IT groups in more than one SAP production instance.
Your Challenge:
- Understand business needs and changes to assess and identify impacts of those changes
- Maintain good relationships with key business stakeholders to proactively identify future business needs, follow up on delivered solutions and ensure solutions are being delivered with high customer satisfaction.
- Capture, analyze, translate and document business requirements.
- Evaluate requests to identify impacts to other modules and/or groups as well as request category (Nice to have/Defect/Enhancement).
- Write the test plan and scenarios applicable to the change and impacted areas.
- Find and configure solutions where applicable, perform unit test, integration, regression testing and user acceptance testing.
- Responsible to coordinate the implementations, documentation (Solution Design/Functional Specifications/ Change Requests/Test Plans/Cutover Plan etc) and activities for your change requests including the ticket in the tool.
- Understand and comply with Domtar’s internal and external audit policies and controls.
- Provide Level 1 and 2 support for the production SAP environments
- Be available during business hours, and as required, after hours to provide operational and project support
- Provide transfer knowledge and coaching to colleagues when needed.
- Communicate issues/requests and solutions to requester, management and colleagues
Your skills:
- Excellent time management skills and ability to manage multiple tasks simultaneously.
- Flexibility to deal with difficult situations as well as manage customer expectations and adapt communication style as needed.
- Strong Communication and Documentation skills possess a mindset to objectively view and effectively explain an issue or resolution. ability to effectively express complex technical concepts.
- Excellent judgement and must be able to work independently.
- Must demonstrate a sense of initiative and self-motivation.
- Excellent team spirit and people oriented.
- Delivery of high-quality results
- Ability to work in diversified team environment, effectively interacting with others with the ability to listen.
- Must be results oriented, and demonstrate a “can-do” attitude - adaptability, flexibility, resourcefulness, and positiveness.
- Strong analytical, investigation and prioritization skills
- Quickly adapt, respectful and autonomous.
- Strong skills in problem solving and critical thinking.
Your profile/Required Experience/Qualifications:
- Bilingual French & English*
- Bachelor's degree in Computer Science, related discipline or equivalent experience
- At least 7 years related work experience in a similar position with Order-To-Cash environment and experience with the EDI functionality.
- Experience in configuration and delivery in SAP the following areas: Enterprise Structure, Sales, Shipping, Transportation, Route Determination, Billing, Pricing, Promotions, Rebates, Outputs, Account Determination, Taxes, Inter-company processes, Variant Configuration, and SD integration points with other modules
- Experience with interfaces, reporting, conversions and workflows.
Assets:
- Experience with SAP Process Orchestration (PO) for mapping to various EDI formats
- Knowledge of the Pulp & Paper Industry
- Experience in creating and using LSMW and/or WinShuttle tools.
- Smartsheet experience
- Knowledge of SAP Solution Manager (ChaRM & Q-Gate).
- Experience for the following EDI transmissions inbound and outbound but not limited to:
- EDI 850 (Purchase orders)
- EDI 855 (Order Confirmation)
- EDI 856 (Advanced Ship Notification)
- EDI 861 (Inbound - Goods Receipt Confirmation)
What we are offering
- Competitive salary and annual bonus
- At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
- Full range of group insurance from the first day of work
- Telemedicine services
- Defined-contribution pension plan with generous employer participation from the first day of work
- Employee and family assistance program
- Education assistance program
- Health club reimbursement program
- Hybrid workplace: in-person and remote work
- Work environment based on respect, inclusion and diversity
- Office accessible by public transit
(*) English bilingual: If listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.
Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.
To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.
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