Jr. Call Centre Representative (Account Analyst) to support claims inquiries for a large insurance client - 2771

Duration: Until 31 Dec (possibility of extension)

Location: Hybrid - Markham (3days/week. All training will be completed on site and is approximately 2 weeks in duration.)

Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm

Must Have Skills:

• 1-2 years in Customer Service - preferably in a call center environment.

• Proficiency in word processing, excel and various web-based programs/Windows applications.

• Ability to multi-task in a fast-paced setting

• Quick to adapt to an evolving surrounding

• Professional telephone/email skills and etiquette.

• Clear and concise supportive communication and interpersonal skills

• Analyze and resolve customer concerns (problem solving skills)

• Attendance and punctuality are imperative

• Flexible to work in rotating shifts

Nice To Have Skills:

• Insurance/Fi exp

• Bilingual French knowledge

Job Responsibilities:

• Call Centre Billing Representative, handling approximately 30-40 inbound calls per day

• Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers

• Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters

• Act as Company Ambassador in supporting inbound billing inquiries

• Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues

• Interpret and identify the customer’s needs and respond appropriately and professionally

• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry

• Take ownership of customer relations through service and commitment to follow through