Intermediate Reporting Analyst related to customer calls, billing, collections and digital channels. 26821

Actual Title: Reporting Analyst

Duration: 1 year

Location: North York ON

Hybrid Model: In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)

Travel: Possible 20% with work sites in Ontario

** Driver’s Abstract REQUIRED

Job Title: Reporting Analyst

We are currently seeking a Reporting Analyst to join our Customer Care Analytics team. This role will support day-to-day execution and maintenance of routine reports as well as adhoc requests that support Billing, Collections, Call Centre, Digital Channels, and Compliance functions.

Responsibilities

• Prepare and distribute daily, weekly, and monthly reports for Customer Care teams, including metrics related to customer calls, billing, collections and digital channels.

• Maintain and update existing reporting packages using tools such as Excel, SQL, Python and Power BI.

• Ensure accuracy and consistency of recurring reports by validating data sources and applying quality checks.

• Respond to ad hoc reporting requests from team leads and business partners.

• Support reporting needs related to digital adoption, call volume reduction, back-office exceptions, and cost effectiveness.

• Collaborate with IT and business support teams to ensure data availability and resolve reporting issues.

MUST HAVES:

• Post-secondary education in a related field or equivalent experience (1-3 years in reporting or analytics).

• Strong proficiency in Microsoft Excel and familiarity with Power BI, SQL, and Python.

• Comfortable working with large datasets and performing basic data analysis.

• Excellent attention to detail and time management skills.

• Strong communication skills to work effectively with cross-functional teams.

• Experience with SAP Analytics (Business Objects, Crystal Reports) is an asset.

• Valid driver's license and ability to travel as required for the role.