Intermediate Operations Support Specialist to support the transition period of the Hangar Application.

Our valued Public Sector Client is looking for an Intermediate Operations Support Specialist to support the transition period of the Hangar Application.

The RDH is currently responsible for the RCAF’s primary Cloud based platform, Hangar. Hangar is a web based, internet facing application that has been embraced as the Digital Desktop for the RCAF. It currently has three main offerings: Dispatch, rcafe and ideas, but acts as a landing page for multiple other RCAF offerings such as the Cargo Ops Dashboard, and Flight Safety application.

Responsibilities:

• Work with the developer team to iterate on and improve the functionality, and operation of the Hangar software leveraging Agile software development practices;
• Ensure onboarding and feature requests from members at all levels of the organization are routed to the product and development teams to continue to grow and scale Hangar. Onboarding and features will be prioritized in consultation with the Technical Authority (TA), based on RCAF strategic priorities. New features will be executed on following an agile delivery model;
• Maintain professional and responsive support to requests for modification to deployed software from users at all levels of the organization between the hours of 8:00 am and 4:00 pm EST or as mutually agreed upon with the TA;
• Escalate any Cloud outages incurred during regular business hours or after hours, that cause the unavailability of the application, to the appropriate Joint Defence Cloud Project (JDCP) representative, as per Service Level Agreements (SLAs) and Call Trees.

Must Haves:

• English only
• Operational Support Specialist 5+years
• Work on Hangar Application 1+years
• Reliability Clearance
• Royal Canadian Airforce (RCAF) 1+years

Location of Work:

• Fully Remote