Intermediate End User Support Technician (Tier 2 support) to provide technical support across business software, devices and collaboration spaces. Onsite

Our large, enterprise client is seeking an Intermediate End User Support Technician (Tier 2 support) to provide technical support across business software, devices and collaboration spaces. Onsite in Saskatoon.

This is a six-month contract to start with strong potential for renewal.

The successful candidate must have a car and be able to do same day travel to field locations

Must have:

• 3-5+ years of experience as a End User support technician or Tier 2 Deskside Analyst
• Strong hands-on experience with deploying, configuring and supporting business software including Microsoft 365 (Teams, Outlook, Office apps)
• 2+ years' of experience setting up and supporting end-user devices (laptops, phones, tablets) including device provisioning, lifecycle management, software updates, and security compliance
• Excellent verbal communication skills and previous experience supporting senior leaders, executive leadership, and field operations
• Experience with A/V operations for meeting rooms including troubleshooting, and set-up (meeting rooms, executive collaboration spaces, digital signage, displays, and digital art)
• Comfortable explaining technology in a clear, friendly way, especially to a non-technical audience
• Excellent Customer Service Skills

Nice-to-Haves:

• Exposure to basic networking, cloud concepts, or certifications (CompTIA, Microsoft, etc.)
• Experience teaching, coaching, or onboarding users to new tools
• Experience supporting Windows
• VPN and remote Login Software
• Video Conferencing - Cisco Telepresence preferred)

Responsibilities Overview:

• Be the trusted technology partner for leadership, field operations and and corporate team members across all business software and devices
• Deliver VIP-level customer service support with professionalism, discretion, and rapid response to executive needs
• Set up and support devices, troubleshoot complex issues, and resolve problems quickly to keep leaders productive.
• Act as a strategic liaison between executives and technical teams-translating business needs, communicating technology requirements, and supporting adoption of enterprise initiatives.
• Provide dedicated AV and technology support for major events such as ELT town halls, Investor Day, Employee Forums, and other high‑visibility leadership sessions.
• Run and manage Teams Live events for ELT and Senior Leaders to ensure smooth, professional virtual presentations.
• Act as the primary escalation point for high‑impact AV issues affecting executive and mission‑critical collaboration spaces.
• Track and analyze AV incident trends to strengthen reliability and improve the user experience, particularly for executive environments.
• Support device provisioning, lifecycle management, software updates, and security compliance for equipment.
• Manage inventory and maintain accurate records of IT and AV assets, ensuring timely replacement and adherence to lifecycle standards.
• Interface with telecom providers to support iPhones and mobile device connectivity.
• Ensure all troubleshooting steps, solutions, and standard procedures are accurately documented in the support knowledge base.