Intermediate Deskside Analyst with 5+ years of experience to fill a backfill position
S.i. Systems
Calgary, AB-
Number of positions available : 1
- Salary To be discussed
-
Contract job
- Published on August 30th, 2025
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Starting date : 1 position to fill as soon as possible
Description
Our client is seeking an Intermediate Deskside Analyst with 5+ years of experience to fill a backfill position providing Tier II technical support.
This role involves supporting personal computers, tablets, mobile devices, and peripherals in a fast-paced, professional environment.
Location: On-site in Calgary (Monday-Friday)
Contract: 4 months (until December 31, 2025) - Possible extension
Soft skills are essential-including strong communication, expectation setting, and follow-up with end users.
Must Have:
- 5+ years of experience as a Deskside Analyst
- Proficient with Windows 10 & 11
- Experience working in a Microsoft environment
- Strong troubleshooting and break-fix skills
- Familiarity with ServiceNow
Responsibilities:
- Provide Tier II support for desktops, laptops, smartphones, printers, and video conferencing equipment
- Support Office 365 and other site-specific applications
- Deliver end-user support via phone, remote desktop, or in-person
- Perform system testing, troubleshooting, and maintenance
- Manage support tickets proactively to improve resolution times
- Support and maintain peripherals including scanners and specialized hardware
Requirements
undetermined
undetermined
undetermined
undetermined
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