Int. Site Reliability Engineer to join our Digital Banking client.

Duration: 6 month contract to start

Location: Hybrid (North York/DT Toronto) - 2-3 days/week

Job Responsibilities:

• You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.
• You will run the production environment by monitoring availability and taking a holistic view of system health.
• Lead Daily team huddles, responsible for incident assignment and ensure timely closure of all customer escalations and problems.
• Responsible for coaching and monitoring team and help them resolving the complex/critical production incidents/problems.
• You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective technology groups and vendors.
• Lead on-call problem escalation and outage recovery effort, not limited to code fixes in presentation and integration layer, but also provide infrastructure level investigation and support where necessary.
• Lead post-incident technical retrospect to discover and implement remediation actions.
• You will improve our suite of software solutions' reliability, quality, and time-to-market.
• Measure and optimize system performance to push our capabilities forward, get ahead of customer needs, and innovate to improve continually.
• Participate in defining SLIs, SLOs and SLAs for Enterprise Systems.
• Gather and analyze metrics from both applications and infrastructure to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Create sustainable systems and services through automation and process improvements.
• Monitor multiple application health and discover opportunities to optimize in a continuously growing large complex hybrid environment.

Must haves:

• 5+ years of experience as a Site Reliability Engineer (SRE)
• 5+ years of experience Maintaining KPIs, managing CI/CD pipelines, and using monitoring and alerting tools
• Kubernetes, Splunk, Ansible, Dynatrace, Sumologic, Service now, PagerDuty
• Strong background in using Java and GCP

Nice to haves:

• Previous financial services/banking experience