Int. Production support analyst to provide support for Accounting, PC applications (SOX and Tier 1 applications), and Shared Strategic Data applications (T

Production Support Analyst

Office Location: Downtown Toronto

WFH/Office/Hybrid: Hybrid, 2 day in office

Contract Duration: 12 months

Interview process: 2 rounds of zoom interviews.

Comfortable with Shift operation, on call service

Fluency in English both spoken and written. Experience of interacting directly with business teams.

Must-haves

• 5+ years working experience as a production support analyst working in SQL Server and Oracle
• Banking experience in reporting space and handling large dataset
• PL/SQL development & Oracle development techniques preferably in financial domain
• UNIX experience including script generation.
• Working experience in Version control software, JIRA, confluence and Jenkins.
• •Knowledge of batch processing systems/tools (Control-M, Choreographer)

Nice-to-have

• Shell Scripting
• Knowledge on Dotnet and Angular will be add-on
• Connect Direct technology (for File transfers)
• Fair understanding of DevOps concepts
• Understanding of Microservice based architecture, Trade Life cycle or Working experience in Product Control

The MSS Finance Canada team provides support for Accounting, PC applications (SOX and Tier 1 applications), and Shared Strategic Data applications (Tier 2 application) during North American business hours. Following the acquisition, the team lost one resource. To mitigate the impact and reduce the burden of on-call and night shift responsibilities, the team has taken on additional responsibilities to bridge the coverage gap. However, we are now experiencing support challenges during late afternoon and early evening hours.

This role is to address these challenges, to ensure the continued maintenance and resiliency of production applications. This role will focus on production service stability, addressing identified risks and controls, implementing essential fixes, conducting incident reviews, and driving performance optimization improvements. The position is critical and demands a diverse skill set to handle a variety of tasks effectively.