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Int. Network Analyst - 55969

Toronto, ON
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Business Unit: 4 - Ts ITS Service Continuity Ops

Duration 1 year

Extension: yes

Conversion: yes

hours: Rotating 12-hour shift schedule (7 days a week/24 hours a day) i.e. 2 shifts (7am-7pm ET) & (7pm-7am ET). Candidate must be available onsite to do both shifts as per rotation/shift schedule.

Location: 740 Progress Ave, Scarborough, Ontario M1H 2X3- 100% onsite

Certifications: CCNA or CCNP

Years experience: 3 plus

Selling point: Long term role, potential for hire

Ideal candidate: Hands on trouble shooting experience with Cisco, data centre operations experience.

Department Overview

Operations Support Group (Network Operations) is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support the network environment. The primary focus of the team is reacting to any/all anomalies that are presented through a variety of monitoring tools for the Bank’s mission critical network. We are looking for self-motivated and focused individuals who enjoy a fast-paced environment requiring attention to detail.

Job Description/Accountabilities

An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.

Accountabilities will include, but not limited to, following:

• Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.

• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are the part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.

• Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.

• Engage in high priority incidents (P2's) or incident calls and provide support.

• Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.

• Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.

• Support the incident, change and problem management processes.

• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.

• Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required

• Assess impact and potential impact/risk and report to the shift leader/Manager very promptly when significant issues occur

• Escalations with internal teams and 3rd party vendors.

• Manage chronic, repeat and aging incidents with proper internal/external escalations.

• Explore new automation opportunities for any repeated tasks to reduce human touch.

• Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.

• Other duties as required.

Must have skills:

• Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.

• Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.

• Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.

• Strong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Aruba Silverpeak).

• Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.

• Proficient in executing diagnostic techniques with a sound foundation of Network tools which include SevOne, NetBrain, Infoblox, ExtraHop, ThousandEyes.

• Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within TD globally.

Specific Educational Requirements / Accreditations

• Technology Degree/Diploma or equivalent work experience.

• CCNA certified (must have) with minimum of 4 years work experience in Network Operations/Production environment, or

• CCNP certified with minimum of 3 years work experience in Network Operations/Production environment.

Nice to have:

• CCDP and ITIL certifications are a definite asset to this position.


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