Dynamics 365 Customer Engagement (CE) Solution Architect - RQ02287

Duration: Until 28 Feb 2027 (high possibility of extension)

Location: Remote

The Dynamics 365 Customer Engagement (CE) Solution Architect is responsible for defining the end-to end solution architecture across Dynamics 365 CRM capabilities including Field Service, Case Management, Customer Engagement, and Power Pages , ensuring alignment between business requirements, system design, and technical implementation. This role provides architectural leadership across functional, technical, integration, and data domains to enable scalable, secure, and supportable solutions

Must Have Skills:

• 8+ years of experience implementing and managing CRM solutions at an enterprise level (Microsoft Dynamics CRM / Dynamics 365)
• B.A./ B.SC/ B.COM in Computer Science/Information Systems or relevant discipline
• 7-10 years of consulting or relevant work experience
• Dynamics 365 CE: Deep functional and technical knowledge of Dynamics 365 for Sales and Customer Service modules.
• Microsoft Power Platform: Strong proficiency with the core components, including Power Apps (Model-Driven and Canvas), Power Automate, and Power BI.
• Dataverse: In-depth knowledge of Dataverse, including data modeling, entity relationships, and security models.
• Azure: Experience with relevant Azure services for integrations, such as Azure Logic Apps, Azure Functions, and Azure Service Bus.

Other Skills

• Consulting and/or operational experience.
• Leadership qualities and the ability to be recognized as a subject matter expert when our client requires.
• Project management and project planning skills.
• Clear and articulate written and verbal communication skills.
• Good facilitation, delivery skills, presentation and report writing skills.
• Ability to develop and manage senior-level relationships.
• The ability to work on a number of projects, meet deadlines and manage stakeholder expectations.

Role Deliverables

Solution Architecture/Solution blueprint

• Comprehensive artifact covering:
• Functional architecture
• Technical architecture
• Integration architecture
• Data migration approach
• Environment approach
• Application Security Approach
• Testing approach (including accessibility and performance testing)

Requirement Traceability Matrix (RTM o Maps business requirements to:

• D365 configurations
• Customizations
• Integrations

Ensures full coverage and traceability across scope.

Project Plan / Sprint Planning:

• High-level project plan and assist PM and Engagement director in Sprint planning.
• Ensuring each sprint represent a complete capability and dependencies are carefully considered

Solution Blueprint / Fit-Gap Analysis

• Current vs. future-state processes
• Gaps between business needs and platform capabilities
• Recommended approach (configuration vs. extension)

Functional Design Documents (FDDs)

• Review FDDs
• Check Detailed design for:
• Business processes
• Workflows
• Configurations
• Extensions
• Serves as blueprint for build teams.

Architecture Governance Artifacts (e.g., Design Reviews, RAID Alignment)

• Architecture decision logs
• Design review outputs
• Alignment with RAID (risks, issues, assumptions, decisions)
• Ensures architectural integrity across the lifecycle.