D365/ERP Administrator to manage and optimize Microsoft Dynamics 365 (D365) across enterprise operations

Our consumer retail client is seeking a D365/ERP Administrator (10+ years) to manage and optimize Microsoft Dynamics 365 (D365) across enterprise operations

Join a leading independent retailer delivering advanced appliance solutions across Western Canada. This role ensures seamless functionality, configuration, and data integrity of Microsoft Dynamics 365 through hands-on administration, technical maintenance, and system optimization. The position directly supports operational efficiency and informed business processes through secure, reliable ERP enablement. This is a key opportunity within a growing, well-established organization continuously investing in technology and infrastructure expansion.

Permanent, Vancouver, Hybrid - 4 days in office, Working Hours: 8:30 - 5 PST. Location is in Richmond, BC

Must Haves

• Extensive hands-on experience administering Microsoft Dynamics 365 (D365) within enterprise environments
• Strong capability in ERP system configuration, security management, and data integration
• Proficiency in troubleshooting ERP workflow and system performance issues
• Understanding of enterprise applications, databases, and IT security practices
• Education in Information Technology, Computer Science, or related field

Nice to Have

• Experience with change management processes
• Certifications such as Azure, Azure DevOps, Agile, or PROSCI

Responsibilities

• Provide administrative and technical support for Microsoft Dynamics 365
• Implement, configure, and maintain ERP software for reliability and security
• Troubleshoot and resolve ERP-related user access and functionality issues
• Prepare documentation for escalations to higher-tier support teams
• Manage system security, maintenance, and role-based access controls
• Coordinate data migration, monitor data quality, and maintain updates
• Collaborate with internal stakeholders and vendors to optimize licensing and performance
• Develop system documentation, standard operating procedures, and user training materials