Customer Service Representative - 2730

Duration: Until 28th Nov 2025

Location: Markham (Training fully on-site 2 weeks, then hybrid)

Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm

Description:

Accountabilities:

• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.

• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.

• Interpret and identify the customer’s needs and respond appropriately and professionally.

• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

• Take ownership of customer relations through service and commitment to follow through.

• Contact Center Hours are Monday - Friday 8am - 8pm

• Shift is scheduled for 8hrs (7.5 hrs paid)

• Core shifts are based on tenure and business needs

Qualifications:

• Previous Customer Service experience - preferably in a call center environment.

• Ability to multi-task in a fast paced space.

• Quick to adapt to an evolving surrounding.

• Professional telephone/email talent and etiquette.

• Proficiency in word processing, excel and various web-based programs/Windows applications.

• Clear and concise supportive communication and interpersonal skills.

• Analyze and resolve customer concerns (problem solving skills).

• Attendance and punctuality is imperative.

• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Desired Qualifications:

• 1-2 years experience in a contact center environment.

• Excellent telephone manner and communication skills.

• Must be flexible with respect to working hours -needs.

• Prior customer service experience in a similar role.

• Bilingual French knowledge an asset.