Business Process Analyst to support ServiceNow platform (ITSM, ITOM, SAM Pro)
S.i. Systems
Vancouver, BC- Salary To be discussed
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Contract job
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Published since 12 day(s)
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1 position to fill as soon as possible
Description
S.i. Systems public sector client is looking for a Business Process Analyst to support ServiceNow platform (ITSM, ITOM, SAM Pro, etc.) .This role combines strategic thinking with hands-on technical expertise, including configuration and developer support when needed, to drive innovation and maintain platform integrity. A core aspect of this role is the ability to effectively prioritize, coordinate, and manage incoming requests across multiple stakeholders and initiatives. - RITM0193424
1 year contract to start. Hybrid model in Richmond (3 days/ week onsite)
Must Haves:
- 5+ years industry experience as a Business Analyst
- 5+ years of experience in business analysis, process improvement, or related roles.
- Hands-on experience with the ServiceNow platform (ITSM, ITOM, SAM Pro, etc.)
- Technical Skills:
- Expert knowledge of ITSM practices
- Strong understanding of ServiceNow capabilities, workflows, and data structures.
- Familiarity with ITIL processes (incident, problem, change, request management).
- Experience with requirements gathering and process mapping.
- Basic knowledge of APIs, integrations, and automation concepts.
- Strong communication skills.
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
Requirements
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