Branch Administrator - 2721

Duration: Until End of Aug 2025 (possibility of extension)

Location: Calgary

Description:

An excellent opportunity exists in our Calgary Commercial insurance branch for an Administration Specialist/Receptionist. You will be the central point of contact for visitors and clients to the Calgary office, creating a positive and professional first impression of the company, and responsible for day-to-day operations of the office, including reception, mailroom, document management, data entry and reporting. You will be proficient in multitasking and ensure consistent service standards that meet and/or exceed corporate and branch objectives.

Accountabilities:

• Receive visitors or vendors and ensure prompt contact is made with the appropriate individual within the company.

• Apply strong customer service and problem-solving skills, while juggling multiple demands, including internal/external customer expectations.

• Liaise with managers to discuss administrative functions or processes as needed and work collaboratively to ensure efficient workflows are implemented

Office Administration

• Responsibility for all office functions including equipment/supplies ordering and management and site maintenance

• Event or meeting planning, support and procurement

• Responsible for incoming/outgoing regular post, registered mail, courier and parcels

• Primary receptionist

• Management of internal office access and security protocols

• Branch/department invoicing as required and management of petty cash fund

• Document and records management (scanning, forwarding, filing, saving/storing etc.)

• Other data entry, project work or business tasks as assigned

Required Qualifications, Knowledge, and Skills:

• Minimum 2 years experience in reception/administration function. Insurance industry experience preferred.

• Excellent administration skills with strong knowledge of Microsoft applications (excel, word etc)

• Ability to develop strong business relationships, externally with brokers and internally with various business units

• Strong organizational skills showing attention to detail and the ability to meet deadlines.

• Warm and engaging demeanor with the ability to comprehend and interpret instructions to ensure understanding . Ability to assess circumstances, empathize and offer help.

• High level of integrity and professionalism; willingness to own actions from beginning to end; enthusiasm and flexible approach to work.

• Excellent aptitude using technology/systems

• Post-Secondary education or equivalent practical experience