Bilingual Customer Service Representative (English and French) to support customer onboarding within a CRM (Customer Relationship Management) tool for an E

Our client is seeking a fully Bilingual Customer Service Representative (English and French) to support customer onboarding within a CRM (Customer Relationship Management) tool for an Enterprise Organization.

This role is mandatory 5 days in office downtown Calgary, It is a one year contract with the possibility of extension.

Must have:

• Experience as a Customer Service representative supporting customer onboarding within a CRM (Customer Relationship Management) tool (ie as D365, Salesforce etc)
• Ability to write and speak fluently in French and English
• Highly skilled with Microsoft office suite of tools.

Nice to have:

• Experience with ERP systems such as SAP

What you will be doing:

• Coordinate, create and respond to Customer Relationship Management (CRM) activities related to existing accounts or the establishment of new accounts, pricing and tax exemptions.
• Create and maintain customer master data in D365 CRM for the Sales and Credit teams
• Collaborate with the Sales and Marketing teams which include Direct / Inside Sales, Distribution, Asset Management and Account Managers, Credit, Invoicing, in maintaining and setting up new accounts while ensuring the security and reliability for customers
• Create reports based on customer needs and provide trusted recommendations and best practices to utilize organizations product management platforms.