Banking Business Analyst focusing on existing credit application system for Small Business - 91615-1

Position Title: Business Analyst -

Duration: 6 months

Remote/Hybrid: hybrid - 3 days onsite. Wednesday and Thursday core days. First Friday of every month.

Office Location: 81 Bay 31st Floor

Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday

Line of Business: Business Applications Management

What does the LOB do?: Elicit requirements from stakeholders (identifying pain points or improvements), create necessary Enterprise Delivery Framework (EDF) documentation, participate in User Acceptance Testing (UAT), prepare training and draft communications for our end-users.

What project will this contractor be working on? Program ascend and BAU activities - requirement gathering from stakeholder. Transitioning old application used to process credits for business class customers. We are migrating to a newer internal system.

Job Description:

The Business Applications Management (BAM) team within Global Operational & Enterprise Risk Management (GOERM) is responsible for managing the Credit and Adjudication Applications [CEAS, iCap, CAFAT (Bank USA) and iCap Caribbean and other microservice applications]. Your goal is to help our clients achieve what matters to them by documenting business and solution requirements for small to medium initiatives to deliver quality applications and providing second-line support for our application end-users.

Must Have Requirement:

• 4-5 years experience in business analysis or program/project delivery roles.

• Strong documentation skills: ability to capture meeting notes, translate business needs, and review solution design documents.

• Strong interpersonal skills for leading meetings, clarifying requirements, and ensuring alignment.

• Ability to ask the right questions to uncover gaps and ensure clarity

• Experience writing test cases and executing functional testing.

• Familiarity with data governance, data integrity, and data compliance principles.

• Working in cross-functional teams and reviewing technical documentation.

• Collaborate effectively with both technical teams and business stakeholders.

• Experience with end-to-end delivery: from requirements to testing and validation.

• Review solution design documents created by tech teams and provide feedback.

Nice to Have:

• Familiarity with BClass (legacy in-house banking system)

• Experience with iCap

**Note - iCap is an existing credit application system for Small Business. It will be used and updated accordingly so that the current BClass credits can be submitted/approved (Program Ascend is to move the BClass credits to iCap**

• Background in commercial or small business credit.

• Exposure to solution design documentation processes.

• Understanding of financial services or banking operations.

• No coding required, but must understand technical solutioning at a high level.