Description
We require all our head office associates to be proficient in French, spoken and written.
Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
Your Role
Under the direction of the Service Manager - Telecommunications and Telephony, the Telephony Systems Administrator is responsible for managing and evolving IP telephony systems and call centres.
Your Role in Detail
Act as a subject matter expert and leader in unified communications:
Ensure the evolution of the unified communications environment with new products available on the market;
Work closely with enterprise architects;
Design a detailed architecture based on high-level plans and desired functionality criteria;
Define plans and perform lab testing, presenting the results;
Draft documentation on the solution and its integration with existing systems;
Develop deployment/migration strategies;
This includes telephony, messaging systems, audio paging, fax, and various operational call centres;
Support the technical team with the deployment of new solutions and ongoing operations;
Place and follow up on service calls with vendors;
Document solutions while adhering to the Incident Management process;
Train the support team on optimal use of telecommunications applications and services;
Participate in the on-call rotation for after-hours support.
Requirements
College diploma (D.E.C.) or university degree in computer science;
Eight (8) to ten (10) years of experience in infrastructure and Cisco IP telephony (demonstrated experience in managing unified communications);
Two (2) to three (3) years of experience in inbound call centres;
Proficiency in IP telephony technologies (SIP protocols, voice codecs, LAN/WAN networking, etc.);
Expertise in the voice component of an Integrated Services Router (ISR);
Mastery of local survivability strategies in IP telephony (SRST);
Experience implementing SIP trunking solutions with a telephony carrier;
Experience implementing and managing an audio paging solution, including amplifiers and speakers integrated with the phone system;
Knowledge of monitoring tools related to unified communications;
Proficiency in ITIL processes;
Strong problem-solving skills;
Ability to work under pressure;
Ability to work as part of a team;
Ability to simplify and communicate technical knowledge effectively;
Self-directed in learning new systems;
Ability to adapt easily to change;
Availability to work outside regular business hours;
Strong organizational skills, service orientation, and attention to quality;
Practical knowledge of Microsoft Office tools.
By joining the RONA family, you’ll enjoy many benefits, such as:
A childcare centre that can accommodate up to 78 children
A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
Electric car charging stations
A fitness centre, sports activities, and showers
Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
Career growth opportunities within the company
An inclusive and safe working environment
Promotion of work-life balance
An employer that’s involved in the community
And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
