Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
Position Title: Manager-Fleet and Final Mile
We are seeking a Manager-Fleet and Final Mile to manage our internal fleet and execution of final-mile deliveries. This role is critical to ensuring on-time, accurate, and customer-focused delivery execution. The Manager -Fleet and Final Mile serves as the first point of contact for stores on all fleet and final-mile delivery matters and works closely with final-mile carriers, transportation partners, distribution centers, store operations and internal planning teams. This is a hands-on, execution-focused role with strong exposure to operating a fleet, fleet maintenance, transportation planning, carrier management, and customer experience.
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Duties & Responsibilities:
• Manage maintenance of our internal fleet of trucks and material handling equipment with our vendor network.
• Plan, prepare annual budgets/ forecasts on operating costs.
• Manage cost execution of the plan to ensure we stay aligned to meet our financial objectives.
• Manage external carriers in the region to ensure a high level of execution to our customers on a weekly basis
• Monitor day-of-delivery execution and proactively identify and mitigate service risks
•Escalation point for stores and carriers regarding final-mile delivery execution
• Build strong collaborative relationships with internal and external stakeholders and work continuously to achieve goals
• Partner with internal and external teams (operations, transportation, customer care support) to resolve store escalations efficiently
• Serve as the day to day operational contact for assigned final mile carriers
• Communicate delivery expectations, route details, service standards, and special handling requirements
• Search out new External carriers in region to meet business needs. Negotiate and execute contracts to ensure that business needs for our customers are met or exceeded.
• Escalate capacity constraints, service failures, safety concerns, or compliance issues to leadership as required
• Manage delivery exceptions including missed deliveries, Not-At-Home, damages, shortages, and unsuccessful delivery attempts with our carriers and internal partners
• Assist with weekly review and follow-up of open delivery claims with carrier partners through to resolution
• Visit store locations to understand satisfaction levels from stores and their customers to drive continuous improvement
• Track and monitor delivery performance metrics including on-time delivery and completion rates
• Identify recurring service or execution issues and support root-cause analysis and corrective actions
• Support continuous improvement initiatives including route optimization, process enhancements, and service reliability improvements
• Utilize transportation management systems (TMS), dispatch platforms, and reporting tools to support planning and execution
• Additional duties as required by the business.
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Qualification Standards:
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and analytical skills
• Excellent communication, organizational, and time-management skills
• Ability to work independently and collaboratively across cross-functional teams
• Demonstrated ability to manage exceptions, make decisions, and communicate clearly under pressure
• Comfortable engaging with stores, carriers, and internal stakeholders
• Willingness to work extended hours or adjusted schedules as per business needs
• 3-5 years of experience in supply chain management ,transportation planning, logistics coordination, or final-mile delivery operations
• Bachelors degree ( or equivalent) in operations management, logistics or related field.
• Excellent proficiency with MS office tools
• High level of knowledge in operating fleets, delivery , warehousing principles and processes.
• Work with a sense of urgency
• Ability to affect change within the organization and related stake holders.
• Negotiation skills
Preferred
• Working knowledge of final-mile delivery models and service types (curbside, threshold, white glove)
• Experience working with transportation management systems (TMS), dispatch, or routing platforms preferred
• Strong proficiency with Microsoft Excel and operational reporting tools preferred
• Experience managing carriers and resolving delivery exceptions or claims preferred
By joining the RONA family, you’ll enjoy many benefits, such as:
Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
Career growth opportunities within the company
An inclusive and safe working environment
Promotion of work-life balance
An employer that’s involved in the community
And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
