Benefits
- Coffee
- Dental insurance
- Free parking
- Fresh fruits
- Life insurance
- Medical and paramedical expenses coverage
- Vacation
Parts & Technical Customer Support Advisor
Right Solutions (UTV International)
8421, chemin Darnley, Mont-Royal,QC- Salary To be discussed
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40.00 h - Full time
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Permanent job
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Day shift work
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Published since 4 weeks ago
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1 position to fill as soon as possible
Description
Job Summary
Parts Service and technical support Advisor is responsible for providing parts enquiries to customers, dealers, and end users. This role requires knowledge of heavy-duty equipment components, mechanical systems, and the ability to deliver exceptional customer service. Engineering experience or technical customer support service is considered a strong asset.
UTV International is seeking a customer-focused technical professional with experience supporting parts sales, service operations, and aftermarket customers in the heavy equipment, off-road vehicle, with strong mechanical aptitude and customer service skills are essential.
The successful candidate acts as a key liaison between engineering, production, sales, and customers to ensure accurate parts identification, technical troubleshooting, and timely resolution of customer inquiries.
Key Responsibilities:
Technical Parts Support
- Process parts orders accurately and efficiently.
- Generate quotations for customers and dealers.
- Verify pricing, availability, and lead times.
- Coordinate shipments with warehouse and shipping departments.
- Track orders and communicate delivery updates.
- Provide troubleshooting support related to mechanical, hydraulic, electrical, and structural components.
- Work closely with engineering to resolve technical product issues.
- Support new product introductions with technical documentation and parts breakdowns.
Customer Support Service
- Provide exceptional customer service by phone and email
- Respond promptly and professionally to customer inquiries.
- Assist customers in identifying the correct replacement parts.
- Resolve customer concerns in a courteous and timely manner.
- Build and maintain positive relationships with dealers, distributors, and end users.
- Follow up with customers to ensure complete satisfaction.
Communication
- Work closely with production, engineering, purchasing, sales, and shipping departments.
- Communicate and document product issues and customer feedback to management.
- Keep customers informed regarding order status, repairs, and warranty decisions.
Service Administration
- Open and maintain service work orders.
- Schedule service appointments as required.
- Coordinate communication between customers and service technicians.
- Maintain accurate service records and documentation.
- Assist in preparing repair estimates.
- Support continuous improvement initiatives.
Work environment
Requested skills
Education & Experience
- Diploma or Degree in Mechanical Engineering, Industrial Engineering, or related technical field preferred.
- Minimum 1 year experience working with heavy-duty equipment, off-road vehicles, or industrial machinery.
- Some understanding of hydraulic systems, electrical systems, powertrain components, and structural assemblies.
- Experience in parts departments or technical service roles is an asset.
- Experience in an OEM, manufacturing, heavy equipment, agricultural, mining, construction, or utility vehicle industry is an asset.
Technical Skills
- Ability to read and interpret engineering drawings and exploded parts diagrams.
- Strong mechanical troubleshooting skills.
- Familiarity with ERP systems and parts management software is an asset.
- Proficiency in Microsoft Office.
Soft Skills
- Previous experience in customer service, parts, service, or administrative support preferred.
Equal Opportunity Employer
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Requirements
Level of education
Professional
Diploma
DEP
Completed
Work experience (years)
0-2 years
Written languages
Fr : Intermediate
En : Advanced
Spoken languages
Fr : Intermediate
En : Advanced
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