Head of Credit & Risk Strategy

Find Your Limitless with Reliance

By joining Reliance as a Head of Credit & Risk Strategy, you’ll become an important Team Member and will be provided with the tools you need to succeed.  We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
 

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Develop best in class credit risk scorecards which promote positive behavior and contribute to the financial health of Reliance
• Mentor a team of 3 direct reports, foster a team culture and develop an environment of continuous process improvement
• Ability to identify opportunities for improvement in determining credit worthiness
• Developing and implementing credit risk management policies and procedures to reduce losses
• Monitoring credit portfolios to identify potential risks and early warning signs of delinquency
• Identifying and recommending strategies to mitigate credit risk, including risk-modelling, credit limits, collateral, and risk diversification
• Ensuring compliance with internal credit policies, regulations, and legal requirements
• Preparing detailed risk assessment reports and communicating findings to senior management
• Evaluating credit applications, monitoring portfolios, and providing recommendations to mitigate potential losses
• Enhance credit bureau decisioning with both Equifax and TransUnion
• Support and develop Team Members to further enhance their skills and credit risk knowledge
• Analyze historical data, customer behavior, and credit risk trends to identify patterns, insights, and opportunities for improving and mitigating overall risk
• Develop collaborative relationships with key Reliance stakeholders
• Establish and maintain and organizational structure that can deliver on company goals and objectives;
• Oversee all day-to-day processes, maintain the corporate credit policy and recommend changes in the credit policy to senior management

What do you bring?

• Post secondary education in a quantitative field, economics, business, finance or equivalent
• Proven experience (min 3-5 years) in credit risk management, loss forecasting, and finance
• Ability to analyze financial statements, credit data, and other financial information to assess credit worthiness 
• Understanding of credit risk management principles, tools, and methodologies Strong working knowledge and experience with computer systems, including Microsoft Office (Outlook, Word, Excel, PPT), experience with SAP highly desired 
• Strong attention to detail, problem solving and sound decision making skills
• Ability to analyze data and and make credit decisions accordingly to mitigate risk, while supporting sales objectives
• Excellent verbal, written and interpersonal communication skills
• Effective time management skills and the ability to meet deadlines
• Ability to work in a fast-paced environment
• Experience with credit adjudication, risk assessment or other similar role involving analysis of data would be considered an asset
• Strong interpersonal and communication skills (both written and verbal) and able to communicate with all levels of the organization, in a professional and competent manner
• Team player with positive attitude and strong work ethic
• High sense of urgency and the ability to prioritize competing requests to meet deadlines and achieve goals
• Strong analytical, and problem-solving skills to take issues across the finishing line and taking Initiative and thinking out of the box
• Knowledge of relevant regulations and compliance requirements 
• Ability to lead and mentor teams
  
  

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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