Benefits
Employee assistance program
Description
Role
Reporting to the Camp General Supervisor, the Front desk clerk is part of the camp department and collaborates with other departments of the Mine.
She/He will ensure that the goals and objectives are achieved, while promoting and respecting company’s culture, Health & Safety Code of Conduct and the environment.
Ensure coordination and monitoring of activities related to optimizing camp occupancy, while supporting administrative and logistical operations. This position is primarily on site, with occasional work from home.
Key Responsibilities
- Occupancy Data Management
- Collect, analyze, and update camp occupancy reports.
- Manage the email inbox and respond to requests in collaboration with the Protocol and Camp Management teams.
- Administrative Support
- Prepare and distribute reports to relevant teams.
- Deliver a daily report confirming the plan for the upcoming day.
- Coordinate administration and front desk operations.
- Check-in / check out
- Room & plane seat assignment
- Team Coordination
- Communicate with Camp Management to adjust accommodation plans.
- Follow up on special requests (rooms, go-show).
- Manage ground transportation.
- Communicate changes in a timely manner to housekeeping leaders.
- Continuous Optimization
- Verify compliance with occupancy procedures and assist in improving processes.
- Suggest improvements to reduce occupancy and optimize resources.
- Monitor performance indicators related to camp efficiency.
- Customer service
- Ensure a positive resident experience by maintaining high standards of hospitality, respect, and professionalism at all times.
- Manage and respond to complaints or service issues efficiently, ensuring follow-up and resolution in a timely manner.
- Communicate to guest for any transportation information.
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Work environment
Requested skills
- Demonstrated ability in administration, data analysis, and report preparation;
- Strong organizational skills with the ability to plan, prioritize, and manage workload effectively;
- Proven problem‑solving skills and a commitment to continuous improvement;
- Ability to deliver excellent customer service;
- Self‑motivated, adaptable, and comfortable working in a fast‑paced, evolving environment;
- Minimum of two (2) years of experience in a customer service role;
- College diploma (DEC) in Administration or an equivalent combination of education and experience.
Equal Opportunity Employer
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Requirements
Level of education
College
Work experience (years)
3-5 years
Written languages
Fr : Intermediate
En : Intermediate
Spoken languages
Fr : Intermediate
En : Intermediate
