Clerk, Accounts Receivable (Hybrid, Boucherville)

Please note that:

• Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.

• We require all our head office associates to be proficient in French, spoken and written.

• 3 days office / 2 days remote

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Our expectations

Reporting to the Accounts Receivable Supervisor, the clerk is responsible for completing and processing adjustments to charge accounts, in addition to assisting in the overall running of the Accounts Receivable Department.

Your role

Receive calls, faxes, and emails from clients, and resolve them or forward them to others to ensure resolution

Process deposits on customer accounts according to the daily list.

• Apply payments to invoices

• Receive calls, faxes, and emails from clients, and resolve them or forward them to others to ensure resolution

• Process deposits on customer accounts according to the daily list.

• Keep customer master files up to date and inform the credit department.

• Perform credit/debit reconciliations.

• Receive calls and emails from clients, and resolve them or forward them to others to ensure resolution.

• Communicate with clients in Canada to resolve issues and reconcile their accounts

• Support Canadian stores in correcting payment errors on customer accounts.

• Payment research and reconciliation.

• Complete EFT forms.

• Manage email inboxes.

• Complete customer master maintenance

• Reconcile credit/debit accounts

• Contact customers to resolve issues

The qualifications we are looking for

• 2 years of experience in accounts receivable or a related field

• Strong understanding credit policies and procedures (an asset)

• Excellent communication and interpersonal skills, a professional attitude

• Tactful, persistent, and decisive attitude when communicating with customers

• Knowledge of the Microsoft applications

• Ability to work independently with minimal supervision

• Attention to detail

• Proven organizational and prioritization skills; capacity to deal with multiple tasks and tight deadlines

• Knowledge of AR automation solutions (an asset)

• English/French communication, speaking and writing. (Frequent communications with internal/external partners and/or clients/employees outside of Québec)

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children

• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations

• Electric car charging stations

• A fitness centre, sports activities, and showers

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

• Career growth opportunities within the company

• An inclusive and safe working environment

• Promotion of work-life balance

• An employer that’s involved in the community

• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.