Description
Position Summary
Under the supervision of the Operation and Safety Assistant, the Operations Coordinator plays a key role in ensuring the smooth execution of on-site operations throughout the year. Depending on the season, this position supports team supervision, facility safety, staff training, seasonal preparation, and emergency management.
This role is ideal for a hands-on, organized, and proactive individual who thrives in an operational environment that evolves with the seasons.
Key Responsibilities
- Coordinate and support field teams across departments and seasons
- Ensure tasks are completed efficiently and in compliance with established procedures
- Assist in the supervision of staff (ski patrol, lifts, water park, slides, maintenance, etc.)
- Contribute to the maintenance, improvement, and seasonal preparation of facilities and equipment
- Apply and enforce occupational health and safety standards
- Act as a resource person or trainer when required
- Participate in incident management, emergency response, and risk prevention
Seasonal Responsibilities
Winter – Mountain Operations
- Support ski patrol operations: scheduling, training, task follow-ups, and installations
- Ensure safety at all times and anticipate conditions requiring operational adjustments
- Participate in accident follow-ups and ensure high-quality first aid response
- Support chairlift operations, including:
- Training follow-ups (ASSQ and internal)
- Enforcement of safety procedures
- Ensuring proper operation of equipment and work areas
- Act as a decision-maker during non-routine situations (evacuations, breakdowns, incidents)
Fall – Season Preparation
- Ensure documentation is up to date, accessible, and properly maintained
- Participate in the review of emergency procedures and training follow-ups
- Learn and apply procedures related to lift breakdowns and evacuation scenarios
- Assist in preparing the clinic, IT access, and operational documents (GRAM, resort maps)
- Conduct inventories and support the installation of fixed equipment and lifts
Summer – Water Park & Summer Operations
- Support the supervision of lifeguard teams
- Ensure operational continuity and smooth daily operations
- Participate in initial and ongoing staff training
- Ensure incident follow-ups, prevention measures, and risk management
- Support water quality operations, including:
- Logbook monitoring
- Pool calibration
- Application of procedures and quality standards
Spring – Transition & Improvement
- Participate in planning operational improvements (filtration, piping, equipment, products)
- Contribute to guest safety and emergency procedures
- Conduct equipment inventories and preparation
- Participate in training of aquatic teams
- Ensure proper signage and clear communication of important guest information
