Description
Employment Status: Part-time - Approximately 24 hours per week
Schedule: Availability for day and evening shifts, weekends, and one weekday
Opportunity for full-time hours during peak seasons
About Us
Located in the heart of downtown Quebec City, Marriott Quebec City Downtown welcomes a diverse range of guests in an environment where exceptional service and guest satisfaction are at the core of everything we do.
We are looking for a dynamic, welcoming, and guest-focused individual to join our Front Desk team.
Why Join Our Team?
-
A positive and stimulating work environment with a welcoming team
-
Opportunities for professional development and career advancement within the Marriott network
-
Group insurance, an employee assistance program, and a retirement savings plan with employer contributions, subject to eligibility requirements
-
Employee recognition programs
-
Discounts on public transportation and parking
-
Exclusive employee rates at Marriott hotels worldwide
Your Main Responsibilities
-
Warmly welcome guests and provide professional, personalized service throughout their stay
-
Handle guest check-ins and check-outs in accordance with Marriott service standards
-
Manage reservations, special requests, and transactions related to guest stays
-
Respond to guest inquiries, provide solutions, and ensure guest satisfaction
-
Work closely with other hotel departments to ensure smooth daily operations
-
Complete administrative follow-ups and maintain accurate information in hotel systems
What We're Looking For
-
Previous hospitality experience preferred, with experience at a Marriott-branded property considered an additional asset
-
Fluency in both French and English is essential, due to frequent interactions with English-speaking guests
-
Excellent communication and customer service skills
-
Strong organizational skills, independence, and the ability to manage multiple tasks simultaneously
-
Team spirit, professionalism, and initiative
-
Mandatory availability for both day and evening shifts on Saturdays and Sundays, as well as one full weekday
-
Flexibility to work additional hours during peak seasons
Ready to Join Our Team?
At Marriott Quebec City Downtown, every interaction is an opportunity to create a memorable guest experience.
Join a team where your personality, dedication, and passion for hospitality truly make a difference!
