Operations Director, Actuarial Systems

The Operations Director will lead and oversee operational delivery across data and technology enabled initiatives, ensuring efficient execution, strong stakeholder engagement, and alignment with strategic business objectives. This role requires deep experience working with information systems under SDLC/BAU processes, big data environments, and modern data platforms combined with the ability to manage clients, senior stakeholders, and cross-functional teams.

Position Responsibilities:

• Provide operational leadership across our data transformation process and technology-driven programs.

• Oversee day-to-day operational performance, ensuring reliability, scalability, and quality of service.

• Collaborate closely with partners and stakeholders to understand requirements, manage expectations, deliver outcomes as well as being the primary point of contact for escalations.

• Provide clear reporting and communication to senior management and key stakeholders.

• Ensure effective use and integration of data lake technologies and enterprise data platforms.

• Lead and support teams working with large-scale data environments and information systems.

• Govern operational and execution of delivery across projects in both Agile and Waterfall methodologies.

• Support operational planning, risk management, and continuous process improvement.

• Collaborate with engineering, data, and business teams to ensure alignment between operational execution and strategic goals.

Required Qualifications

• 5-7 years of experience working with enterprise information systems and SDLC/BAU processes.

• Working knowledge of Databricks and its application in large-scale data processing.

• Familiarity with data lake technologies and modern data architecture.

• 5-7 years of experience working with big data environments (structured and unstructured).

• 5-7 years of experience in client management and engagement with major stakeholders, including senior leadership.

• Demonstrated experience operating in both Agile and Waterfall delivery models.

• Strong operational, organizational, and problem-solving skills.

• Excellent communication and stakeholder management capabilities.

• Strategic thinker with strong execution capability.

• Comfortable operating in a complex and fast paced matrixed environment.

• Ability to translate technical concepts into business-focused discussions.

• Results-oriented, with a continuous improvement mindset.

Preferred Qualifications

• Experience or exposure to project management practices and tools are a strong asset.

• Familiarity with Moody’s AXIS.

• Experience working with Microsoft Azure cloud services.

• Background in financial services, analytics, or data-intensive industries (preferred but not required).

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.