Manager, Sales Enablement

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.

The Manager, Sales Enablement acts as the operational engine and strategic integrator within Manulife Bank’s Sales Enablement & Effectiveness function.

This role is accountable for turning enterprise strategy into executable, measurable programs that equip field sales, advisors, and broker channels to drive sustainable revenue growth and client experience excellence.

The Manager orchestrates cross-functional initiatives that connect people, process, and platforms across Sales, Marketing, Product, Compliance, and Operations to reduce friction and enhance productivity. They establish repeatable program management and governance disciplines that ensure every enablement initiative is rooted in data, anchored to key performance indicators, and aligned to broader organizational priorities.

As a hands-on leader and trusted advisor, the Manager guides a team of specialists responsible for strategic initiatives and front-line sales support, championing a culture of execution excellence and continuous improvement. This position requires a blend of strategic foresight, operational rigor, and relationship management to translate business ambitions into realized sales enablement outcomes that directly impact advisor satisfaction, pipeline conversion, and organizational efficiency.

The Manager acts as the critical bridge between vision and execution, driving momentum, governing priorities, and ensuring the sales organization remains fully equipped for success in a regulated and competitive marketplace.

Job Requirements

• 7 + years in sales enablement, program management, or sales operations within financial services or comparable regulated industries.
• Proven experience leading cross-functional initiatives from strategy to execution.
• Deep understanding of CRM ecosystems (Salesforce preferred) and enablement technologies (Seismic, LMS, Power BI or similar).
• Demonstrated ability to analyze data and translate insights into actionable plans.
• Exceptional organizational and program-management skills with attention to detail and risk awareness.
• Experience balancing governance requirements with speed and innovation.
• Strong communication and presentation skills tailored to senior audiences.
• People-leadership experience with a track record of developing talent and driving engagement.
• Advanced problem-solving and decision-making skills within matrixed organizations.
• Demonstrated commitment to diversity, equity, and inclusive leadership.

Preferred Requirements

• University degree in Business Administration, Finance, or related field (MBA an asset).
• Change Management certification (PROSCI/ADKAR).
• Bilingual (English/French).

Competencies:

• Strategic Execution and Prioritization
• Cross-Functional Collaboration and Influence
• Data Analysis and Performance Measurement
• Operational Discipline and Governance Excellence
• Change Leadership and Adaptability
• Communication and Storytelling with Impact
• People Development and Coaching

Decision Authorities:

• Approves enablement program plans and resourcing within assigned portfolio.
• Determines sequencing and priority of enablement initiatives in consultation with the Director.
• Authorizes vendor engagements and budget expenditures within delegated limits.
• Establishes operational governance standards and SOPs for enablement projects.
• Escalates strategic risks, dependencies, or scope changes to the Director and leadership committee.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.