Description
Job Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
The role in more details
Store Visits & Internal Customer support
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Conduct Store visits in the Ottawa region.
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Drive PRO Sales by coaching and training PRO Sales desk teams and general store associates on national programs and local initiatives and key skills & knowledge to develop a strong culture for PRO customer satisfaction.
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Visit stores weekly to maximize face-to-face interactions with key stakeholders to support and evaluate the service provided to PRO customers, the compliance with national programs.
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Deploy employee recognition programs and lead initiatives for team and individual recognition events.
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Attend weekly District Operations meetings to communicate on programs, sales results, Sales initiatives & other specific priorities.
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Consult and collaborate with Human Resources and Store Management for PRO Sales desks staffing, training, and individual development needs.
Results Oriented
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Drive consistent sales growth by identifying strategic opportunities in each store.
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Support and engage the store teams to execute the annual business plan on PRO sales.
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Conduct objective evaluations of each store’s PRO sales results to identify gaps in team performance, PRO programs and strategies. Report on evaluation results and identify priorities to drive PRO sales.
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Monitor and report on the results of the PRO sales programs and strategies, then use reports to identify gaps and establish priorities to drive results.
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Analyze trends in key performance indicators to identify and manage trends in products performance, people performance and PRO sales penetration.
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Develop store PRO service to ensure standard consistency and ensure that PRO customer experience is consistent throughout the organization.
External Customer Relations
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Gather feedback from PRO customers by visiting sites and developing strong relationships, to identify improvement opportunities in PRO Sales programs and strategies.
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Lead and participate in promotional events for PRO customers to increase RONA brand visibility and loyalty.
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Support stores for the organization of events for PRO customers.
Continuous improvement
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Propose changes and regional variations in PRO Sales programs and strategies to improve results.
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Lead initiatives to develop specific local or regional PRO sales and service opportunities (localization of products & service).
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Collaborate with SSC (Store Support Center) departments (Merchandising, Supply Chain, Marketing, etc.) to drive improvements that will develop and increase PRO sales (product mix, supply levels, services, marketing opportunities, etc.).
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Remain well informed of construction business latest trends and developments (products, industry standards, building codes, major projects, etc.)
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Identify and lead continuous improvements initiatives on PRO sales programs to increase brand attractivity for PRO customers.
Qualifications
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At least 5 years of experience of sales program deployment in a retail environment.
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At least 3 years of experience in B2B relational sales.
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Excellent knowledge and understanding of the home improvement business, and of building entrepreneurs as customers.
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Cross-functional experience in the retail industry.
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Driven to perform in a fast-paced, changing environment.
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Driven to identify priorities and achieve goals within the required timeframe.
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Proven ability to lead and create change through influence and the building of strong relations.
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Entrepreneurial spirit, strong coach and will to develop others.
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Availability to travel for day trips, overnight or multiple nights.
By joining the RONA family, you’ll enjoy many benefits, such as:
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Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
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Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
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Career growth opportunities within the company
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An inclusive and safe working environment
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Promotion of work-life balance
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An employer that’s involved in the community
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And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
