Manager, Field Enablement & Coaching

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.

Working in partnership with Sales leadership, Enablement peers, and Human Resources, the Manager, Field Enablement & Coaching establishes performance frameworks that integrate skill development, behavioral reinforcement, and operational discipline.

The Manager acts as both a strategist and practitioner, designing coaching models, delivering targeted interventions, and equipping field leaders with tools to manage and measure performance effectively.

They lead by example, creating an environment of trust, continuous improvement, and accountability. Through thought leadership, influence, and execution excellence, the Manager enhances Manulife Bank’s reputation for advisory excellence, client focus, and a culture of empowerment.

Job Requirements

• Minimum 7 years’ experience in sales, enablement, or coaching roles in financial services.
• Deep understanding of broker/advisor distribution, sales cycles, and client relationship management.
• Proven experience leading performance improvement programs or coaching frameworks at a national level.
• Strong facilitation, communication, and influence skills with the ability to motivate diverse teams.
• Analytical capability to interpret data and connect insights to business outcomes.
• Experience managing or mentoring others to deliver consistent coaching practices.
• Demonstrated understanding of compliance, regulatory, and risk frameworks within a banking context.
• High emotional intelligence and ability to balance coaching with accountability.
• Exceptional written and verbal communication with executive presence.
• Experience using Salesforce and data analytics tools (Power BI preferred).

Preferred Requirements

• Bachelor’s degree in Business, Finance, or related discipline.
• Certification in coaching, sales leadership, or change management.
• Bilingual (English/French).

Competencies

• Coaching and Leadership Excellence
• Data-Driven Decision Making
• Performance Management and Measurement
• Stakeholder Collaboration and Influence
• Communication and Facilitation Mastery
• Problem Solving and Adaptability

Decision Authorities:

• Approves national coaching frameworks and implementation plans.
• Determines performance metrics and reporting cadence.
• Directs resource allocation and travel budgets for field coaching.
• Escalates systemic sales performance challenges or risks.
• Authorizes coaching interventions aligned to business objectives.

Shared Responsibilities

• Support enterprise sales transformation initiatives and represent field perspectives in steering committees.
• Promote Manulife’s values through inclusive leadership and ethical conduct.
• Contribute to organizational knowledge-sharing, communities of practice, and peer learning forums.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.