Manager, Data and Reporting - Participant Outcomes

Manulife John Hancock is passionate about bettering outcomes for our plan participants across Canada and the US. This role will own the process optimization for access to data by the Global Participant Outcomes (GPO) teams while ensuring streamlined reporting for the teams’ external partners. The successful candidate will have experience in streamlining data access and reporting needs for teams with an external customer focus.

Your task is to improve the GPO team's efficiency in accessing data and reporting, while simultaneously improving the quality of the reporting and data deliverables. Success in this position will be measured by your ability to achieve these goals.

Position Responsibilities:

• Decrease the amount of time taken by the Participant Outcomes teams to generate and access reporting.

• Find quick wins to automate or streamline the data extraction and reporting process for GPO team members.

• Increase the quality of outbound campaign data so fewer issues are experienced year over year by the GPO team from an email communications perspective.

• Increase accessibility of data for the non-email communication channels by working with marketing, product and global partners to use existing technologies.

• Coordinate standardization of testing, validation, acceptance, and monitoring processes for greater user confidence in the data and reporting sources.

• Engage with partners and the leadership to align priorities and outcomes in an agile and iterative approach to continuous delivery.

Change the way the Participant Outcomes team provides data and insights to clients

• Leverage customer data for “new” targeted communications and outcomes for plan sponsors on their participant engagement in the group plan with reporting that defines the outcomes.

• Execute data gathering and cleansing to ensure accuracy and reliability of new data points.

• Develop charts/graphs and dashboards to present data insights to partners through compelling narratives supported by visualizations.

Preferred Qualifications:

• Knowledge of the financial industry, financial health, specifically within the Retirement business an asset.

• Proficient in Data Manipulation, Data Analysis, Data Warehousing, Data Mining & Extraction and Data Visualization.

• Proficiency in tools such as Power BI, SQL, Python, R, Spark, and Excel for data querying, manipulation and analysis

• Ability to interpret and translate terminology between technical and business users

• Self-sufficient and self-motivated

• Strong analytical and problem-solving skills

Required Qualifications:

• Bachelor's degree preferably in Finance, Statistics, Mathematics, Computer Science, or Data Analytics related courses

• And 3+ years in one or more of the following; BI Analyst, Data Analyst, Data Visualization, reporting specialist.

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are

• more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.