Executive Assistant, Global Chief Data Officer

The Executive Assistant supports both the SVP of Global Data Technology as well as the VP, Group Functions Data Office! Global Data Technology provides a full range of Data Technology services for Manulife globally enabling our ambition to be a Digital customer leader!

• Provides sophisticated administrative support for executives including the full management of calendars and meetings
• Applies specialized department software to generate reports, brochures, pamphlets, in-house publications, etc.
• Types and produces reports, letters, graphics, and other documents
• Handles routine correspondence as advised; may independently compose documents based on verbal direction and/or knowledge of company policy and procedures
• Assembles information for use in reports and meetings
• Coordinates all aspects of external and internal meetings
• Screens mail and telephone inquiries and directs these requests to the appropriate person, following up on replies if necessary
• Independently responds to questions and situations which arise during manager’s absence using discretion, judgment, and knowledge of department activities
• Investigates problems independently, determining method of research, data requirements, and analysis techniques
• Prepares reports and recommendations for management
• Sets up and maintains the filing system for assigned department, including confidential data, ensuring records are accurate and up-to-date
• May be responsible for the onboarding of new hires and contractors
• Ensures compliance with all quarterly security and compliance checks
• Troubleshoots and handles technical support for the team, including managing the ticket process with the help desk
• Assists in the development of PowerPoint presentations, including content and design
• Handles administrative projects and ensures the accurate and timely completion of tasks; projects may include research, correspondence, and/or other departmental work
• Captures information, tests for reasonableness, and analyzes data, potentially recommending changes and solutions to issues or problems
• Tracks expenses and invoices, ensuring payments are coded to the appropriate account; reports on monthly variances and researches discrepancies
• Coordinates and attends meetings, acting as a recorder of proceedings and coordinating follow-up actions
• Makes travel arrangements for department staff and processes related expenses
• Arranges function rooms, menus, and travel for large and small external meetings in accordance with company travel policies
• Trains and assists other administrative assistants and department staff in applying applications or department/company policies, procedures, and administrative systems
• Performs other duties as assigned, such as space planning, consulting time tracking, recordkeeping, maintaining office supplies, and managing invoice and purchasing activities
• Collaborates with others to ensure efficiency of administrative and support functions; may coordinate or collaborate on special projects or initiatives
• Mentors administrative support staff

• Associate’s degree or equivalent
• 5+ years administrative experience

• Proficiency with all MS Office applications, especially MS Outlook
• Experience prioritizing meetings, calls, and situations for executive review
• Strong activity coordination skills
• Proven ability in business partnering
• Service delivery efficiency

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in crafting the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.