Director, Global Technology Governance and Control

Join our Global Technology Governance & Control team!

Technology delivery is foundational to Manulife’s business strategy and success. As technology continues to evolve, it must be delivered at speed, with resilience, while consistently demonstrating strong risk management to customers, shareholders, and regulators.

As a part of the 1st Line of Defense, the Global Technology Governance & Control (G&C) function operates across segments, markets, and global technology teams to identify, assess, and manage technology risks while operationalizing the enterprise risk strategy.

The function increasingly employs automation, AI‑enabled capabilities, and data‑driven insights to improve scalability, consistency, and timeliness of risk oversight. G&C partners closely with leadership to establish a strong risk culture. It supports IT in identifying and mitigating risks end-to-end, including those from new technologies. It also provides an objective view of key risks to support well-grounded business decisions.

The Director provides leadership across governance, reporting, program portfolio management, and risk enablement through automation and technical design. This role is accountable for the end‑to‑end management of a portfolio initiatives, using data, automation, and scalable design to enable informed decision‑making, improve efficiency, and drive improvement in risk management.

Position Responsibilities:

1. Partner with technology process partners and risk teams to build, enhance, and strengthen controls across the First Line. Implement governance and oversight processes to monitor the effectiveness and performance of high‑risk controls. Initiate, coordinate, and oversee responses to control gaps, issues, and required corrective actions, including audit preparation and support. Track and report on the execution of remediation plans addressing key technology and operational risks. Assess technologies, delivery models, and support structures to ensure appropriate risk coverage.

2. Champion innovation, automation, and continuous improvement to enhance the efficiency and effectiveness of risk management processes.
Provide governance, and control advisory support to enterprise‑wide initiatives. Maintain comprehensive governance, risk, and control documentation to support transparency, audit-ability, and regulatory confidence.
Build strong, collaborative relationships across the three lines of defense to enable integrated and pragmatic risk management outcomes.

3. Reporting, Governance & Insights

Deliver Global G&C risk reporting, ensuring accuracy, consistency, and relevance for senior management and governance committees. Produce clear, executive‑level reporting that synthesizes complex risk data into actionable insights, highlighting trends, accomplishments, emerging risks, and areas requiring leadership focus. Establish standardized reporting structures, data definitions, and a sustainable reporting cadence to support timely decision‑making. Ensure consistent application of project governance, documentation, and delivery standards across the portfolio.
Define and maintain roadmaps, achievements, and dependencies across initiatives to support effective planning and delivery. Oversee the development and maintenance of an enterprise metrics library aligned to risk appetite, regulatory expectations, and technology strategy. Oversee tooling, SharePoint platforms, and reporting infrastructure that enable scalable governance and reporting. Support training and enablement programs to strengthen risk awareness and control ownership across Line 1B.

Required Qualifications:

• Proven leadership experience in technology risk, governance, audit, or control management in a multifaceted enterprise environment.

• Strong written communication and report‑writing skills, with the ability to synthesize complex information, develop compelling narratives, and deliver actionable insights for diverse collaborators.

• Experience managing enterprise‑scale portfolios of risk or governance initiatives.

• Deep understanding of risk and control frameworks and methodologies.

• Demonstrated ability to harness data and analytics to drive insight and decision‑making.

• Collaborative, outcome‑focused leader who can work across technology, risk, and business partners to drive continuous improvement.

Technical experience:

• Experience in technology risk, governance, controls, or adjacent technology leadership roles within a complex, regulated environment.

• Demonstrated success leading initiatives or portfolios across technology risk, governance, reporting, or control execution, with accountability for delivery and outcomes.

• Solid understanding of technology risk domains, including application development, infrastructure/cloud, cybersecurity, data, resilience, and emerging technologies such as AI.

• Experience designing and implementing practical solutions, translating enterprise standards and regulatory expectations into day‑to‑day technology practices.

• Proficiency in design of dashboards and workflow automation (MS Automate, Power BI) and development of KPI’s and scorecards.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.