Director, Gen AI Communications

The opportunity

We are seeking a Director of Global Marketing and AI Communications to set the strategy and share communications for two of our most important strategic enablers: Global Marketing and artificial intelligence.

Working closely with the Global Head of Marketing Communications and Sustainability, as well as our global practice areas, agencies, AI thought leaders, the Global Marketing Leadership Team, and the Global CMO; this leader will support the development and execution of our Marketing and AI communications.

In addition to setting the strategy for these growth areas, this leader will curate and tell stories of AI and Marketing leadership on internal and external channels including via press releases, our web presence, and across social media channels - influencing how both colleagues and our external audiences view Manulife’s leadership across these strategic pillars.

This leader should be a proven communications practitioner with strong internal and external experience and demonstrated knowledge of artificial intelligence.

Position Responsibilities:

AI Communications Strategy

• Shape and articulate the value proposition of AI across the organization, positioning it as a critical component of our strategic vision.
• Develop and implement communication strategies that highlight our commitment to Responsible AI Principles, ensuring they resonate with internal and external audiences.
• Turn AI success stories into actionable communications across internal and external channels, including press releases, stories on our website, and social media content.
• Work with media and other outlets to curate how our AI story is represented to the public.
• Sit on the AI Steer Co and influence how AI is integrated into all aspects of our work and business.

Marketing Communications

• Responsible for the development and execution of all Marketing communication deliverables, ensuring alignment with organizational goals and strategies.
• Support the communication efforts for Marketing Redesign, ensuring clear, consistent, and impactful messaging and setting Marketing apart as a leader in the industry.
• Plan and execute Town Halls, organizational announcements, and AMA sessions to keep colleagues informed and engaged.

Stakeholder Engagement

• Build and maintain strong relationships with key stakeholders, both internally and externally, to advance our Marketing and AI communication objectives.
• Monitor industry trends and best practices to inform and enhance our communication strategies.

Required Qualifications:

• Post-secondary education in Communications or Marketing required
• Minimum of 7 years of experience in corporate communications, with a focus on Marketing and AI communications.
• Proven track record of leading and executing large-scale communication initiatives.
• Strong leadership skills with experience managing and developing high-performing teams
• Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.
• Experience in shaping and communicating value propositions and principles, particularly related to AI.
• Demonstrated ability to work collaboratively across functions and influence at all levels of the organization.
• Strategic thinker with a proactive approach to problem-solving and decision-making.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.