Content Development Specialist- Manulife University

Join our Engineering Transformation Office and help redefine how we enable learning and development across Manulife’s global technology teams!

We are building a culture of continuous learning and collaboration; we need a passionate, technically-minded individual to help scale our Content Library program that empowers best-practice across the organization.

As a Content Development Specialist, you will work closely with the Technical Delivery Manager, engineers and subject matter experts across business units, and the core Manulife University team to ensure high-quality, engaging, and impactful technical content is crafted, maintained, and continuously improved. You’ll support the full content lifecycle-from conceptualization to post-publication success metrics-while fostering a strong community of practice around knowledge sharing.

Position Responsibilities:

• Design and develop engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate360 suite, Synthesia, Edcast suite, Clipchamp, MS Forms)

• Simplify complex technical concepts into accessible, learner-friendly formats.

• Ensure content quality, consistency, and alignment with Manulife University standards.

• Coach and support content creators on instructional design, storytelling, and tool usage.

• Collaborate with engineering teams and stakeholders to align learning strategies with business goals.

• Review and validate content for technical accuracy and platform compatibility.

• Facilitate seamless collaboration between content creators and platform teams.

• Manage post-publication activities including feedback, content freshness, and performance metrics.

• Continuously improve content frameworks and user experience.

• Foster a culture of continuous learning and knowledge sharing across technical teams.

Required Qualifications:

• 2-5 years related engineering or software delivery experience with expectation that you are a hands-on practitioner.

• Previous experience in technical content creation is required with a passion for learning, teaching, and helping others grow.

• Experience with Synthesia, Confluence and Articulate is a strong asset.

• Strong storytelling, instructional design, or technical writing skills.

• Ability to understand and communicate complex technical topics clearly and effectively to broad range of users (with or without a technical background).

• Strong organizational skills and attention to detail.

• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.

Preferred Qualifications:

• Experience in developer advocacy, technical education, or enablement roles.

• Familiarity with agile methodologies and modern software development practices.

• Data-driven approach with the ability to track and report on content performance metrics.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.