Compliance Consultant

The Compliance Consultant will provide ongoing support to our Canada Segment Individual Insurance, and Affinity businesses. Responsibilities will include handling inquiries and questions from our business partners, providing support on new and existing initiatives, legislation, and other regulatory compliance functions as may be required. The incumbent must have a detailed knowledge of applicable compliance requirements, industry issues and be familiar with insurance to consult on and develop solutions that meet business needs. The individual in this role is a self-starter and collaborative partner to our business. This role will interact with Management, Legal Counsel, Segment Compliance, Internal Audit, industry peers and regulators.

Position Responsibilities:

• Develop, implement, and maintain compliance programs, policies and procedures to help ensure that the business unit meets regulatory and risk-based compliance requirements.

• Assist in reviewing and interpreting legislation and communicate regulatory requirements in plain language to our business partners.

• Participate in segment, global and/or industry discussions regarding compliance programs and regulatory changes.

• Assess the risk of compliance requirements and provide guidance to the business unit as to potential approaches to risk avoidance or mitigation.

• Monitor and assess the effectiveness of compliance-related procedures and controls and assess adherence to these controls by the business unit.

• Identify and/ or report significant regulatory compliance issues, providing guidance to the business unit as to remediation and escalating compliance issues to the CCO.

• Develop, update & deliver training materials/programs for compliance team and business partners.

• Consult as an active compliance partner on business unit, cross segment and global initiatives and projects to facilitate business objectives while maintaining compliance with regulatory requirements and internal policies and standards.

• Respond to compliance inquiries and escalations from all areas of the business unit and provide timely and creative solutions that address the needs of the client, the advisor and Manulife, while satisfying regulatory requirements and Manulife policies and standards.

• Provide assistance in responding to audits, regulatory examinations and investigations where required.

Required Qualifications

• 3-5 years of compliance experience within the financial services industry.

• University degree; industry courses or professional certifications are an asset.

• Strong knowledge of Insurance products, services, distribution channels, and operations.

• Solid understanding of applicable laws, regulations, industry rules, guidelines, and compliance‑related risks.

• Demonstrated professional judgment, integrity, and adherence to high ethical standards.

• Bilingualism (English and French) is an asset. If the successful candidate is in Quebec, proficiency in both languages will be required to support our business partners from various provinces outside of Quebec.

Core Skills & Competencies

• Strong analytical, investigative, and interpretive skills.

• Excellent verbal, written, and presentation skills, with the ability to communicate complex information clearly and concisely to diverse audiences.

• Strong interpersonal skills with the ability to build and maintain effective relationships across all levels of the organization, including senior management and external stakeholders.

• Excellent organizational, prioritization, and time‑management skills.

Critical Thinking & Decision‑Making

• Ability to assess information, integrate technical knowledge with sound judgment, and make practical, well‑reasoned recommendations.

• Ability to identify, articulate, and assess risk and business impact, and appropriately challenge the status quo.

• Ability to ask insightful questions, adapt thinking based on new information, and anticipate downstream business impacts.

Business Partnership & Influence

• Ability to provide clear, effective compliance guidance to staff at all levels of the organization.

• Ability to work collaboratively with business unit partners, actively listen, provide constructive feedback, and influence outcomes.

Key Challenges & Organizational Impact

• Proactively identify areas of concern, emerging trends, opportunities for efficiency and automation, and control enhancements to strengthen the compliance framework.

• Respond effectively to legislative and regulatory change in a complex, multi‑jurisdictional environment.

• Handle highly sensitive matters where failure to act appropriately could result in regulatory, reputational, or media risk.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.