Associate Platform Engineer

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.

Observability and Resiliency team is looking for Associate Platform Engineer: specifically, someone who is passionate about building solutions using our existing AI ops tools that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customer experience; to experiment with new technologies and guide others.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

Position Responsibilities:

• Consulting with other teams to provide application monitoring strategy

• Building enhancements within our AI Operations platform

• Building new application monitors, dashboards, and creative solutions

• Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis

• Create visibility of our myriad of data and help our partners understand this data

• Supporting and enhancing our current toolset

• Promoting reliability engineering within our team and beyond

• Managing communications with our allies in the business using terms and language that they understand (translating Tech-speak to business language)

• Maintaining positive relationships with many internal teams

• Adapting to quickly changing priorities

• Provides reliable and scalable platform experience to engineers

• Investigates new platform solutions to enhance service delivery experience

• Resolves persistent platform issues when surfaced by technical support teams

• Responsible for monitoring, analyzing and optimizing software architecture and maintaining software environment to best support testing and deployment in continuous integration/continuous delivery environment

• Executes scripts based on specifications and standards

• Documents and executes simple software components of larger architectures

• Some positive impact to specific organizational entitles

• Works together in a small team with a common purpose, follows rules from team members

Required Qualifications:

• 1 to 3+ years’ industry experience working in a technical role in IT

• Coding experience with NodeJs or JavaScript is required

• Experience with PowerShell scripting or Python is required

• Experience with monitoring tools: New Relic, Dynatrace, CA APM, PRTG

• Experience with AI Operations tooling such as Moogsoft

• Experience or strong knowledge in AKS (Azure Kubernetes Services) is highly preferred but not a must have

• You must be data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences

• You must be self-driven and able to work independently with an appetite for learning

• A focus and passion for creating excellent customer experiences

• Innovation, creativity and curiosity

• Clear, concise, tactful communication skills

• Confidence to challenge and ask hard questions of the wisest of our colleagues, technical teams and vendors

• Caring for your fellow teammates. Our team is a family that cares for one another and collaborates. Team fit is as important to us as is skills and abilities!

Preferred Qualifications:

• Experience using Jenkins, GIT, Microsoft copilot, automation tools

• Experience with Devo, Azure, PCF, Docker, Kubernetes

• Integrating monitoring toll Azure, AWS services is nice

• Experience mentoring and leading by example

• Understanding of Reliability Engineering and the benefits of it

• A sense of humor because we want to enjoy doing our very serious, strategic work

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.