Associate Manager - Technology & Infrastructure Audits

Manulife’s Internal Audit team is seeking an Associate Manager for its Technology & Infrastructure Audit team. The Associate Manager will participate in planning, execution, and reporting for large, complex assurance reviews of all types (key risk audits, emerging risk reviews, program and project audits), to deliver high-quality, professional, cost-effective, valuable, and risk-based audits.

The main responsibility of the role consists of performing audits over areas such as Information Risk Management, Technology Governance, Cybersecurity, Network Security, Identity and Access Management, Data Center Security, Cloud Security, Architecture Reviews, and Business Continuity/Disaster Recovery.

This is a Hybrid opportunity in our Toronto Head Office where you will come into the office Tuesday, Wednesday, Thursday and can work from home on Monday and Friday.

Position Responsibilities:

• Understand Information Technology control environment to assess and evaluate the effectiveness and efficiency of internal controls and operating practices;

• Support multiple simultaneous audit projects to ensure time and quality objectives are met. Timely escalation of potential budget overruns and resourcing concerns to the Engagement Lead.

• Complete audit projects to cover key risks and contribute to the production of meaningful audit reports that clearly articulate the position on risks and related issues;

• Assist in performing assessments of technology processes, tools and technologies new to the company.

• Assist in the development of agendas, audit objectives and scope, test procedures, and request lists.

• Communicate potential issues and evaluate corrective action plans;

• Assist with various internal team/department initiatives.

Required Qualifications:

• University degree in information systems, or other relevant degree, with 3-5 years of experience in a technology audit/risk management role. Understanding or working knowledge of cybersecurity concepts such as Security Operations (Vulnerability Management, DLP, SIEM etc.), Security Engineering (Cryptography, Cloud Security, Security Architecture etc.), Identity and Access Management etc.

• Understanding or working knowledge of Network and Network Security concepts and tools such as Network Access Controls, Intrusion Detection and Prevention, TACACS/Radius (Central authentication), Network Penetration Testing (e.g. red teaming) etc.

• Understanding or working knowledge of information security controls, infrastructure technology, technology governance and assessments, cybersecurity tools (e.g. Qualys), Splunk, Netskope, Zscaler etc.

• Working knowledge of other technology infrastructure concepts, processes, and associated risks - such as, Active Directory, Operating System, On-premises Data Center etc.

• Working knowledge or prior experience with information systems and operations used in the insurance industry and financial services industry is preferred.

• Experience analyzing complex data sets.

• Ability to quickly comprehend business processes and identify the risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.

• Results-oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; good attention to detail while retaining focus on the “big picture” and top risks; flexible and organized with the ability to oversee multiple projects concurrently.

• Excellent influencing and negotiation skills; professional presence, and influence across different areas and levels of management both in Audit Services and Technology.

Preferred Qualifications:

• CISA, CISSP and/or CISM designations are preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.