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MAgroup Tecnickrome

Customer Representative

12264 rue April, Pointe-aux-Trembles,QC
  • To be discussed

  • 40 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

Benefits offered: * Group insurance paid 50% * Collective retirement savings plan with employer contribution * Training * Activities *PPE * Personal life and work balance * Parking * Free coffee

Reason for the position The incumbent is the direct contact with customers. He is, among other things, responsible for tracking orders from receipt to shipping. He must also respond to various customer requests, transmit them to the appropriate departments and, as the case may be, follow up on them until resolved.
Primary ResponsibilitiesManage schedule changes in collaboration with planning. Respond to customer requests on a daily basis. Monitor work in progress to keep customers informed of the progress of their orders. Negotiate the best possible delivery and condition for both parties when necessary and send documentation to customers. Report to the organization any market information that may have an impact on the business. Nature and scope: The incumbent is the link between customers, production and administration, while respecting the company's business process. The incumbent must therefore report any problems to the parties concerned and, within his responsibilities, propose solutions.

Work environment

Work environmentsMAgroup Tecnickrome0
Work environmentsMAgroup Tecnickrome1
Work environmentsMAgroup Tecnickrome2
Work environmentsMAgroup Tecnickrome3

Requested skills

                                              

 

Relations organisationnelles : Le titulaire est en relation fréquente avec les clients, le personnel de gestion de production, et le personnel de l’administration. Il peut également entrer en relation avec les représentants de nos fournisseurs.

Condition de travail :Effort physique : Léger, doit marcher et porter ses EPI.   

Environnement : Majoritairement dans un environnement de bureau, mais déplacement fréquent dans l’atelier.

Il peut être appelé à ce déplacer à l’extérieur de la compagnie, chez nos clients et nos fournisseurs.

Exigences

Éducation: Diplôme d’étude collégiale (DEC) en administration, connaissance de logiciel de bureau usuel (Word, Excel, etc.) et / ou l’équivalent.

Expérience:

Un minimum d’un (1) an d’expérience pertinente en service à la clientèle, idéalement dans le domaine des procédés de finition et dans l’industrie aéronautique. Alternative: un minimum de cinq (5) ans d’expérience pertinente dans un secteur d’activités commerciales connexes.

Langue : Bilingue (français et anglais): parlé et écrit.

Compétences-clés: Bonne présentation et possède d’excellentes aptitudes de communication, y compris au téléphone. Démontre : esprit d’équipe, intégrité et enthousiaste. Pouvoir travailler sous pression. Faire preuve d’initiative et de jugement.

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

High school

Diploma

DES

Completed

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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