Description
Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!
JLD-Laguë Group is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.
ROLE:
-
Lead and manage all activities within the Service Department, driving the team toward achieving operational, financial, and customer satisfaction objectives.
-
Ensure that each team member understands their role and takes ownership of their responsibilities.
-
Develop and maximize the skills, abilities, and potential of employees.
-
Ensure appropriate follow-up throughout the communication chain (with customers, between employees, between departments, and between branches).
-
Establish objectives for the department and the employees under their supervision, and ensure regular follow-up to monitor progress and results.
YOU LOVE:
-
Know and understand all operations within the Service Department.
-
Meet operational, financial, and customer satisfaction objectives.
-
Take the necessary actions to maximize shop capacity and maintain optimal volume at all times.
-
Ensure the team is 100% customer-focused, finding solutions and building long-term customer loyalty.
-
Build and develop strong relationships with customers.
-
Maximize the customer experience.
-
Recruit, onboard, train, and develop employees.
-
Clearly communicate roles, responsibilities, and expectations to employees.
-
Manage employee performance and behavior.
-
Foster and maximize teamwork within and across departments.
-
Ensure disputes are resolved quickly and in the best interest of the company.
-
Ensure a clean and safe work environment.
-
Maintain effective communication and a positive work environment.
-
Perform other duties and responsibilities related to the position.
WE OFFER :
- Monthly and annual bonus plan based on the department results
- Group insurance and RRSP after 3 months of seniority;
- A cellphone and a laptop;
- Workwear provided by the employer;
- Corporate discounts for our employees and your family
- Ongoing training for our employees offered by our in-house trainer and by John Deere.
IDEALLY YOU HAVE:
-
A college or university degree, preferably in mechanics, parts, or a related field.
-
The ability to manage urgent situations with customers and coordinate garage operations.
-
Three or more years of experience in a supervisory or management role within an after-sales service department.
-
A strong interest in mechanics.
-
A passion for the agricultural, commercial, or industrial sectors.
-
Functional English skills (an asset).
-
Excellent communication, coaching, planning, organizational, and leadership skills, along with strong professional integrity and a genuine passion for customer service.
Join our team of over 550 employees and build your EXTRAORDINARY career—with us!
