Description
Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!
Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.
Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.
YOU LOVE
- Sell (promote) our mechanical services to customers;
- Ensure the delivery of high-quality after-sales service for both internal and external customers;
- Respond effectively to customer complaints in order to maintain after-sales satisfaction levels in line with standards established by John Deere and the company;
- During slower periods, visit customers to maintain strong business relationships and stay informed about their issues and needs.
ROLE
- Coordinate the operations of the service department;
- Manage all maintenance and repair requests within the department;
- Plan and schedule the department’s work activities;
- Prepare and oversee billing for work orders generated;
- Ensure optimal use of administrative tools used in the department’s daily operations (computers, software, etc.);
- Collaborate with the DRO in implementing action plans aimed at increasing service revenue;
- Participate in management meetings organized by the DRO and propose solutions to encountered issues;
- Supervise the daily management of department staff and participate with the DRO in hiring personnel;
- In collaboration with the DRO, ensure that all staff receive appropriate training in a timely manner;
- Work closely with the parts and sales departments to achieve their respective objectives;
- Ensure proper management of occupational health and safety;
- Perform other related duties.
WHAT WE OFFER :
- Monthly and annual bonus plan based on department performance – your results will be recognized and rewarded.
- Group insurance after just 3 months, including virtual healthcare to simplify your life.
- RRSP with employer contributions to help you build your future with peace of mind.
- Company phone and laptop provided – stay connected and efficient.
- Workwear provided – represent excellence and be ready for anything.
- Exclusive discounts for you and your family – we take care of our people.
- Ongoing training from our in-house trainer and John Deere – to keep you sharp and ahead of the game.
WHAT WE'RE LOOKING FOR
- High school diploma or vocational diploma (DEP) in mechanics or a related field;
- Minimum of three years of experience in a position as a service advisor, mechanic, or shop foreman;
- Demonstrates excellent customer service skills;
- Knowledge of John Deere products and competitors is considered an asset;
- Strong organizational skills.
Join our team of over 550 employees and build your EXTRAORDINARY career—with us!
