Funeral advisor

Location: Montreal

Reporting to the Branch Coordinator, the Family Advisor’s mission is to welcome bereaved families, provide respectful and personalized support, and organize funeral services according to chosen rites. This key role ensures families’ needs are met while upholding the values and philosophy of the Cooperative.

YOUR DAILY ROLE WITHIN THE COOPERATIVE

• Meet families for prearrangements, funeral arrangements following a death, or information and quote requests.
• Clearly explain the nature of funeral services offered and related costs.
• Collect all legal information regarding the deceased and inform families about eligible benefits.
• Coordinate transportation and preparation of the deceased.
• Schedule funeral services and publish obituaries.
• Complete required administrative and legal documents.
• Ensure proper coordination of burials and cremations.
• Provide support, references, and resources for legal, social, or personal issues.
• Explain payment details and ensure collection.
• Enter data into the client management software.
• Assist colleagues during less busy periods.
• Perform various administrative and related tasks as needed.

YOUR QUALITIES

• Empathy and active listening are essential.
• Ability to build relationships and demonstrate compassion.
• Capacity to personalize service based on family needs.
• Skilled at promoting services and providing impartial, judgment-free information.
• Ability to guide clients toward appropriate support organizations.
• Knowledge to answer questions about grief and funeral rites to help clients find meaning.