Senior Account Manager

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As part of the Quebec Marketing team, the Senior Account Manager oversees the performance of a high-complex and high-value portfolio of major accounts. He/she leads the account management program within his/her area of responsibility, advises the partners-in-charge, drives the growth strategy, aligns the account teams, and ensures the governance, the quality of opportunities and the implementation of account-based marketing initiatives.

Portfolio Leadership and Growth Strategy

• In collaboration with the partners-in-charge, defines and drives the growth strategy of a portfolio of strategic accounts (objectives, revenue plan, priorities, actions) and ensures portfolio consistency.
• Acts as a trusted advisor to partners-in-charge; stimulates planning-related thinking, guides decisions and mobilizes cross-functional teams (market, industry, functions, national-level).
• Directs high-impact differentiated client experience initiatives (e.g., executive events, workshops, publications, speakers) and measures the effectiveness of actions.
• May oversee the negotiation and management of agreements in collaboration with internal stakeholders.
• Leads the identification and qualification of opportunities (commercial and relational) and advances portfolio-wide pursuit priorities.
• Supervises the support of requests for proposals (RFPs) and major proposals related to the various accounts under his/her responsibility.

Strategic Relationships and Influence

• With account leaders, establishes the client communications strategy (key messages, pace, points of view), ensures the alignment of contributors and leads the relationship strategy.
• Maintains and activates external client networks to accelerate relationship building efforts, strengthen account positions, ensure client satisfaction and deepen business intelligence.

Reporting, Governance and Continuous Improvement

• Ensures data quality and interpretation and contributes to governance meetings, including accountability for action plans.
• Is on the lookout for industry and client news, including competitive analysis, in order to develop market intelligence and make action recommendations to account leaders.
• Establishes a client-centric sales discipline: data quality, pricing strategy and follow-up processes.
• Acts as a contributor of information and best practices; contributes to regional, national and global networks and the implementation of tools and standards.

• University degree in administration, finance, marketing or a related field.
• 10 to 15 years of relevant experience in major account management, business development, B2B marketing or client program management, ideally in professional services.
• Proven experience working with executive leaders and ability to influence cross-functional teams in a matrix context.
• Mastery of revenue/pipeline issues, analysis and reporting; comfortable with managing governance and continuous improvement.
• Experience in sales methodologies, account-based marketing (ABM) and Salesforce customer relationship management (CRM), as well as complex proposal/RFP management (a major asset).
• Experience in the financial services and technology sector, as well as knowledge of various economic sectors is an asset.
• Influential leadership, judgment, and ability to navigate complexity (competing priorities, multiple stakeholders).
• Is results-oriented and has good business acumen; ability to turn analysis into decisions and actions.
• Excellent relationship and communications skills; ability to represent the firm and maintain high standards of quality and compliance.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.