Bilingual CLO Manager (12-Month Contract)

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources.  At the same time, balancing the commercial needs of the business with mitigating risk to the firm.  This mandate is achieved by:

• Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
• Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
• Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location:  Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

Reporting the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources – during the initial setup, while on contract, and when renewing or departing – for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size – from individual to multi-million dollar organizations).  The Contract Manager:

• Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
• Independently works on multifaceted complex cases, escalations, and requests to result in effective and timely resolution:
  -With accountabilities for complex contract revisions, comprehensive risk assessments, change management, and managing difficult relationships;
  -On matters relating to classification, independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agency/staffing firms, and subsidiaries; and
  -By often partnering with internal subject-matter experts such as the Office of the General Counsel (i.e. Legal), Risk Management, Procurement, ITS Security, Finance, Partnership Matters, and external service providers.
• Under the guidance of the Leader of the CLO, works on complex and high-risk cases inherent with engaging the contingent workforce, including, but not limited to matters related to external legislative and regulatory compliance (e.g. CRA, ESA, and laws), as well as KPMG Global and KPMG Canada polices and guidelines with respect to engaging third-party resources, independence, tax considerations, immigration, and data security.

The successful candidate would be responsible for, but not limited to:

Case Management (Standard)

• Promote the CLO’s internal brand through a customer-centric delivery approach to the business and external resources and by exhibiting attributes of a subject-matter expert and trusted advisor.
• Manage all cases within KPMG’s vendor management system (Flextrack) as a super-user of the system.
• Train internal clients on submitting requests through Flextrack and utilizing the system
• Gather, interpret, and assess information related to the setup and case management of external resources.
• Conduct required due diligence on resources (KPMG history, background checks, independence, business verification, etc.).
• Educate and advise stakeholders on course of action.
• Maintain continuous contact with stakeholders to keep them apprised of progress related to their cases or requests.
• Document and maintain information in shared record-keeping tools to be used as reference data, source information for reporting and analytics, and be utilized for compliance audits.
• Be aware of flags that would deem a case to be ‘complex.’
• Collaborate with other members of the team to ensure business needs are met.

Case Management (multifaceted/complex) – comprised of ‘Case Management (standard)’ above plus the following:

• Liaise and consult with various Subject Matter Experts (SMEs) to independently manage escalations and complex cases.
• Mediate contract negotiations between multiple parties and stakeholders.
• Draft customized clauses for third-party agreements, including liaising with vendors and the Office of the General Counsel (OGC) for clause amendments.
• Navigate the requirements for unique case complexities:  independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agencies/staffing firms, and subsidiaries
  • Conduct risk classification assessments on resources in direct contractual relationship with the firm, to prevent misclassification risks.
  • As programs and processes evolve, support Hiring Managers and external resources with a high-touch change management approach to enable smooth transitions.
• Manage challenging client relationships.

Continuous Improvement/ Projects

• Strive for service excellence by recommending improvements and modifications to existing practices and processes. 
• Stay current on related contingent workforce matters, legislation, policies, and practices.
• Participate or lead a stream of work on a project (departmental-centric or national).
• Other non-case related duties/ projects as assigned.

Miscellaneous

• Inquiries:  Respond to ad hoc inquiries/requests to the CLO functional mailbox (or own inbox) by providing education, instructions, clarifications, redirection, information, etc. or triaging appropriately.
• Reporting: Provide internal clients with reporting on contract spend, codes, etc and provide training on how they can pull reports for themselves.
• Escalations:  Respond and defuse frustrated and/or resistant clients and external resources.
• Education (formal):  Lead education sessions to new Hiring Managers or members of the broader HR community.
• Contribute to firm objectives (e.g. inclusion, mental health, community involvement, brand campaigns, etc.)
• Lead or mentor other members of the CLO team and/or broader HR community as opportunity presents.

• College or University degree in a relevant field.
• 5+ years’ experience dealing with contract labour or a contingent workforce in a case management capacity, with basic knowledge on related matters.
• Previous experience drafting third-party agreements (including staffing/agency agreements), including liaising with multiple parties for clause modifications and negotiations.
• Previous exposure to immigration matters related to resourcing.
• Superior written and verbal communication skills, in both English and French (bilingualism required), including ability to influence and confidently deliver messages using simple language or to simplify complex messages.
• Demonstrated ability to act as a trusted advisor, and ability to deal with multiple stakeholders including senior firm members/ Partners, contractors, external service providers, and various subject-matter experts (e.g. legal, tax experts, and risk management).
• Attention to detail and accuracy is paramount.
• Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volumes of open cases with varying degrees of complexity.
• Organized, and able to manage competing priorities for multiple stakeholders.
• Consistently deliver value to all stakeholders by providing timely, high-quality service and documentation.
• Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments. 
• Demonstrated success on operational, process driven initiatives.
• Proficient and comfortable with working in multiple technologies.
• Advanced knowledge of MS Office, especially MS Excel.
• Previous legal training or experience an asset.
• Experience with ServiceNow and Flextrack (or other VMS) an asset.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $73,000 to $109,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.