Account Manager

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As part of the Quebec Marketing team, the Account Manager contributes to growing a portfolio of strategic accounts by supporting the partners-in-charge and account teams. He/she coordinates the account planning, the execution of development actions, the management of opportunities and the implementation of marketing initiatives, while rigorously monitoring the events, the client relationships and the outcomes.

Account Planning, Management and Growth

• In collaboration with the partners-in-charge, contributes to developing strategic account plans (objectives, revenues, key actions) as well as to the log of initiatives and their activation.
• Plans and leads account team meetings and prepares reports and action follow-ups.
• Supports the implementation of the market plan and the mobilization of relevant internal resources (e.g., marketing, industries, proposals, communications).
• Participates in carrying out account-based marketing (ABM) initiatives and account-related campaigns (messages, assets, activation).
• Supports the identification and qualification of business opportunities by compiling business intelligence (e.g., client imperatives, context, competition, internal positions) and participates in the request for proposal (RFP) process.

Client Experience & Relationship Management

• Together with the account team, develops stakeholder mapping and contact plans; follows up on the progress of client relationships.
• Contributes to the development and maintenance of relationships with key stakeholders (including procurement and support functions), in close collaboration with the partners-in-charge.
• Leverages communications and targeted initiatives (campaigns, content, events) to strengthen client relationships and support a unique client experience.
• Collects client feedback and contributes to improvement plans.

Reporting, Governance and Compliance

• Provides relevant information for governance meetings: presentation material, action monitoring and input coordination.
• Ensures the exactness of the data quality and of the opportunity management (updates, contacts and customer relationship management (CRM) activities).
• Prepares revenue and pipeline reports, as well as ad hoc analyses, shares intelligence (new clients, market, competition) and gives relevant information to teams.
• Supports the monitoring of compliance processes and tools and the associated document management.

• University or college degree in administration, marketing, finance or related field.
• Five to ten years of experience in account management, client program coordination, B2B marketing or business development (ideally in professional services).
• Experience in working with senior stakeholders; excellent communication and meeting management skills.
• Analytical skills (revenues, pipeline, client data) and operational rigour (monitoring, timelines, data quality).
• Knowledge of sales methodologies, CRM (Engage/Salesforce), and RFPs (an asset).
• Collaboration, client-oriented and ability to mobilize cross-functional teams.
• Results-oriented and business acumen; ability to turn analysis into decisions and actions.
• Rigorous execution, priority management and detail oriented.
• Interpersonal skills and ability to influence; analytical and synthesis skills.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.