Operations Manager

We’re partnering with a fast-growing, digitally driven insurance brokerage looking to bring on a COO / Director of Operations to join their leadership team.

Reporting directly to the President, this is a high-impact role focused on scaling operations, driving efficiency, and building a high-performing, data-driven organization.

This position also offers a clear path toward executive leadership and long-term succession.

What You’ll Be Doing

• Lead and execute end-to-end operational strategy across multiple business units
• Own key KPIs including retention, revenue growth, and operational efficiency
• Streamline processes and implement technology-driven improvements (AI, systems, automation)
• Manage and mentor a small operations team
• Drive capacity planning, forecasting, and resource allocation
• Partner with leadership across operations, finance, and growth teams
• Enhance customer experience and performance metrics
• Oversee internal systems (BMS, tech stack, operational tools)

What You Bring

• Proven experience in operations leadership and scaling teams or businesses
• Strong data-driven mindset (KPIs, dashboards, performance tracking)
• Experience with process improvement and operational efficiency
• Financial acumen (budgeting, forecasting, cost control)
• Comfortable with technology and systems (EPIC/BMS preferred)
• Strong leadership, communication, and stakeholder management skills
• Insurance experience is an asset, but not required

Who This Role Is For

• A rising operations leader ready to step into a bigger role
• OR a senior operator looking to scale a growing business
• Someone who thrives in a collaborative, entrepreneurial (non-corporate) environment

Compensation & Perks

• Base Salary: $95K - $125K+ (flexible based on experience)
• Annual Bonus
• Health benefits + education support (CIP, licensing)
• Additional perks (team events, tickets, etc.)
• Equity / partnership potential for the right candidate

Why This Opportunity

• Direct impact on company growth and strategy
• Exposure to executive leadership and decision-making
• Clear long-term growth into senior leadership / succession
• Opportunity to shape operations in a rapidly scaling business

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.