Director, Quality, Patient Experience and Performance Improvement

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a health care culture and environment that embraces inclusion, high performance and flexibility with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve. It’s an exciting time to join Halton Healthcare with the completion of our major redevelopment projects. Oakville Trafalgar Memorial Hospital opened its doors in December 2015 and Milton District Hospital completed a significant addition to its clinical space in October 2017.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative centre of excellence in community hospital care in the Halton and Peel Regions.

The Director, Quality, Patient Experience & Performance Improvement is a visionary leader with a passion for engaging with patients and providers to deliver high performing, highly reliable services that deliver on our vision for exemplary patient experiences, always. The Director champions a corporate culture that highlights quality, patient safety, and patient experience as key organizational priorities. This role ensures a coordinated, organization-wide approach to quality improvement, patient safety, patient engagement, and patient- and family-centered care across all three Halton Healthcare sites.

Working in partnership with the Medical Director of Quality, the Director designs and oversees a comprehensive quality governance framework that links the Board Quality Committee to frontline operations. The Director brings a track record of strong clinical acumen to ensure quality, patient safety and clinical utilization matters are appropriately flagged, prioritized, and effectively managed. The Director accomplishes this by establishing cross-functional governance for ongoing quality, patient safety, patient experience and improvement initiatives by coordinating timely and effective critical incident identification, disclosure, analysis and development of systemic steps to avoid or reduce the risk of similar incidents.

The Director acts as a senior resource and advisor to executives, physicians, leaders, and all teams on matters related to quality, patient safety, patient relations, patient engagement and continuous quality improvement methodologies. The role also maintains key external partnerships such as HIROC, Accreditation Canada, Ontario Health, and provincial patient safety networks.

The Director is politically astute, flexible, and proactive, with a transparent, inclusive and coaching leadership style. The role works closely with Professional Practice, Organizational Development, and Risk portfolios to foster a just and psychologically supportive culture in support of patient safety.

The Director provides strategic and operational leadership for Halton Healthcare’s Quality, Patient Safety, Patient Relations, Patient Experience, Ethics, and Spiritual Care portfolios.

Duties & Responsibilities:

• Collaborates with teams to implement quality, patient safety and clinical utilization initiatives to advance the organization’s strategic plan, clinical services plan, and the QIP.
• Uses co-design with patients and providers to develop sustainable system-level improvement initiatives.
• Coaches and builds capacity for health care teams and leaders (both clinical and non-clinical) using continuous quality improvement tools and approaches that will lead to sustainable outcomes.
• Responsible for convening and coordinating all Accreditation-related activities as well as the annual Canadian Patient Safety Week events.
• Uses quality and patient experience data to analyze trends and prioritize quality and clinical risk issues across the organization.
• Influences and guides the annual Quality Improvement Plan (QIP) process, and monitors implementation.
• Implements initiatives to improve health equity.
• Provides guidance and ensures compliance with legislation, and any legislative changes related to quality and/or public reporting of patient safety indicators.

Qualifications:

• Master's degree in a health-related field, MBA or equivalent.
• Results-oriented leader with a proven track record of implementing sustainable broad-based quality initiatives.
• Compassionate leader with extensive experience in facilitating and managing sensitive situations.
• Demonstrated ability to use quality and process improvement methodologies.
• Minimum 7 years hospital leadership experience, clinical background preferred.
• Excellent critical thinking skills.
• Innovative thinker.
• Effective at building relationships and gaining credibility with a diverse group of stakeholders.
• Ability to manage competing priorities.
• Strong analytical and data interpretation skills.
• Strong written and verbal presentation skills.
• Broad knowledge of health system design, current issues and trends, policies and relevant legislation.
• Skilled at executive and Board stakeholder management.
• Experienced in facilitating discussions, workshops, and meetings to achieve organizational goals.

Hours: Monday to Friday, days, subject to change based on operational requirements

Salary: Min: $73.128 ($142,600) to Max: $91.385 ($178,201)

Date Posted: December 5, 2025

Closing Date: December 12, 2025

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.