Description
JOB OFFER
Inside Sales Representative / Technical Support
YOUR MISSION OF EXCELLENCE
Reporting to the Customer Service Manager, the Inside Sales Representative / Technical Support is responsible for handling customer returns, responding to customer inquiries about our products and services, and helping to enhance our service offering and maximize product sales through a customer-focused approach.
WHAT YOU WILL ACCOMPLISH
• Handle incoming calls from external and internal clients regarding technical support or warranty needs;
• Assist with product specifications when required;
• Receive and forward customer complaints to the Service Manager;
• Receive and process information requests from the website;
• Follow up on returned merchandise until full resolution with the customer;
• Coordinate with the Quality Control team to find solutions and log customer complaints and non-conformities;
• Inform customers about return and replacement timelines for parts and/or products;
• Analyze problems and solve them over the phone with sales representatives and/or installer-technicians;
• Answer technical support calls;
• Provide training in English or French to distributors or installers on our products.
THE IDEAL CANDIDATE
• 5 years of relevant experience (call center, customer service, technical support);
• Vocational diploma (DEP) or college diploma (DEC) in building mechanics;
• Proficiency with Microsoft Office Suite;
• Knowledge of SAP software is an asset;
• Perfect command of both French and English to support English-only speaking customers;
• Availability for occasional travel (within Canada and the United States);
• Strong customer service orientation;
• General experience in: residential and light commercial forced air and hot water heating systems - oil, gas, and electric - heating controls and electrical - installation of residential and commercial oil tank systems;
• Excellent communication and conflict mediation skills for handling sensitive or complex situations.
AMAZING BENEFITS AWAIT YOU
• Join a strong, growing organization offering long-term career opportunities.
• Work in an environment that fosters innovation and creativity, where every day brings exciting new challenges.
• Enjoy a competitive salary and benefits that support you and your family.
• Take care of your physical health with easy access to on-site fitness facilities.
• Access resources dedicated to your mental and physical well-being for a balanced lifestyle.
• Contribute to a greener future with infrastructure supporting electric vehicles.
• Enjoy the flexibility of hybrid work-at home and in the office-for better work-life balance.
• Make the most of longer, more relaxing summer days with flexible hours.
• Stay energized throughout the day with complimentary beverages.
• Take part in social events and team-building activities that create lasting memories.
• Plan for your future with our group registered retirement savings plan (RRSP).
OUR COMPANY
Granby Industries, a member of the Terravest Industries group, is a trusted partner in heating, air conditioning, and storage solutions. Our rich history is focused on a future of innovation and growth. Committed to delivering a seamless customer experience, adopting new technologies, and expanding our product range, we are built on a foundation of trust, integrity, and quality. Granby Industries is ready to carry its legacy of excellence into the future.
We value collaboration , kindness , performance , discernment , and commitment . By joining our team, you’ll have the opportunity to develop your skills in a workplace that promotes mutual support, respect, and well-being. You'll play a key role in our pursuit of excellence, while finding fulfillment and satisfaction in your daily work. Together, we’ll build a promising future, where every contribution matters and innovation is at the heart of our mission.
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Inside Sales Representative / Technical Support
YOUR MISSION OF EXCELLENCE
Reporting to the Customer Service Manager, the Inside Sales Representative / Technical Support is responsible for handling customer returns, responding to customer inquiries about our products and services, and helping to enhance our service offering and maximize product sales through a customer-focused approach.
WHAT YOU WILL ACCOMPLISH
• Handle incoming calls from external and internal clients regarding technical support or warranty needs;
• Assist with product specifications when required;
• Receive and forward customer complaints to the Service Manager;
• Receive and process information requests from the website;
• Follow up on returned merchandise until full resolution with the customer;
• Coordinate with the Quality Control team to find solutions and log customer complaints and non-conformities;
• Inform customers about return and replacement timelines for parts and/or products;
• Analyze problems and solve them over the phone with sales representatives and/or installer-technicians;
• Answer technical support calls;
• Provide training in English or French to distributors or installers on our products.
THE IDEAL CANDIDATE
• 5 years of relevant experience (call center, customer service, technical support);
• Vocational diploma (DEP) or college diploma (DEC) in building mechanics;
• Proficiency with Microsoft Office Suite;
• Knowledge of SAP software is an asset;
• Perfect command of both French and English to support English-only speaking customers;
• Availability for occasional travel (within Canada and the United States);
• Strong customer service orientation;
• General experience in: residential and light commercial forced air and hot water heating systems - oil, gas, and electric - heating controls and electrical - installation of residential and commercial oil tank systems;
• Excellent communication and conflict mediation skills for handling sensitive or complex situations.
AMAZING BENEFITS AWAIT YOU
• Join a strong, growing organization offering long-term career opportunities.
• Work in an environment that fosters innovation and creativity, where every day brings exciting new challenges.
• Enjoy a competitive salary and benefits that support you and your family.
• Take care of your physical health with easy access to on-site fitness facilities.
• Access resources dedicated to your mental and physical well-being for a balanced lifestyle.
• Contribute to a greener future with infrastructure supporting electric vehicles.
• Enjoy the flexibility of hybrid work-at home and in the office-for better work-life balance.
• Make the most of longer, more relaxing summer days with flexible hours.
• Stay energized throughout the day with complimentary beverages.
• Take part in social events and team-building activities that create lasting memories.
• Plan for your future with our group registered retirement savings plan (RRSP).
OUR COMPANY
Granby Industries, a member of the Terravest Industries group, is a trusted partner in heating, air conditioning, and storage solutions. Our rich history is focused on a future of innovation and growth. Committed to delivering a seamless customer experience, adopting new technologies, and expanding our product range, we are built on a foundation of trust, integrity, and quality. Granby Industries is ready to carry its legacy of excellence into the future.
We value collaboration , kindness , performance , discernment , and commitment . By joining our team, you’ll have the opportunity to develop your skills in a workplace that promotes mutual support, respect, and well-being. You'll play a key role in our pursuit of excellence, while finding fulfillment and satisfaction in your daily work. Together, we’ll build a promising future, where every contribution matters and innovation is at the heart of our mission.
