Benefits
Régime d'assurance collective
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37.00 h - Full time
Permanent job
Day shift work
1 position to fill as soon as possible
Régime d'assurance collective
JJS Abrasifs, notre client, est à la recherche d'un candidat très motivé et compétitif pour combler le poste de Conseiller(ère) au service à la clientèle Bilingue qui s'occupera de répondre aux besoins de nos clients principalement au Québec mais également à travers le Canada.
RESPONSABILITÉS DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À LA CLIENTÈLE :
Service à la clientèle (50%)• Répondre aux demandes des représentants et assurer la liaison auprès des autres unités ;
• Assurer la liaison avec le responsable de l’entrepôt afin de répondre aux questions concernant leurs livraisons ;
Soumissions et traitement des commandes (20%)
• Recevoir et traiter les demandes des clients ;
• Préparer et vérifier les commandes et les soumissions et de les traiter dans le système SAP ;
• Répondre aux demandes liées à la facturation
Achats (30%)
• Assister l’acheteur sur l’analyse des rapports MRP;
• Aider l’acheteuse dans le suivi des commandes chez les fournisseurs;
• Participer avec l’acheteuse à la mise à jour des cost (MRC), des prix d’achat et ventes dans les fiches des articles ;
AVANTAGES DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À LA CLIENTÈLE :
QUALIFICATIONS / EXIGENCES DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À CLIENTÈLE :
Contacter Mohamed Kebe pour tous renseignements au 418-580-9384 ou par courriel au mohamed@gorh.co
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English version
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Our client JJS Abrasifs is looking for a motivated and competitve Bilingual Customer service Advisor for their clients in the Quebec region and throughout Canada.
MAIN RESPONSIBILITIES OF THE BILINGUAL CUSTOMER SERVICE ADVISOR
Customer service (50%)
• Answer general inquiries from our customers by phone (give prices, guide customers in choosing which product to use) ;
• Respond to requests from representatives and liaise with other units;
• Liaise with the warehouse manager to answer questions about their deliveries;
Quotations and order processing (20%)
• Receive and process customer requests;
• Prepare and check orders and quotations and process them in the SAP system;
• Respond to billing inquiries;
Purchasing (30%)
• Assist the buyer in the analysis of MRP reports;
• Assist the buyer in tracking orders with suppliers;
• Participate with the buyer in updating costs (MRC), purchase and sales prices in item files;
WORKING AT JJS MEANS :
• Working in a family business on a human scale;
• Working in a clean, temperate, state-of-the-art environment;
• A standard 37-hour work week.
• Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).
• Deferred Profit Sharing Plan after 6 months (DPSP, 2% of salary).
• Laptop computer and equipment.
• Vacation: 2 weeks plus company closure during December vacations.
QUALIFICATIONS / REQUIREMENTS OF THE CUSTOMER SERVICE ADVISOR :
• Fluently bilingual, strong communication skills in English and French (written and oral);
• College diploma in general administration (or any other related experience or qualification deemed relevant);
• 1 to 2 years' experience in customer service with a distributor of industrial products;
• Customer-oriented;
• Concern for quality and detail;
• Ability to build trusting relationships;
• Good knowledge of Microsoft Excel and Outlook;
• Experience with SAP would be considered an asset;
For all information contact Mohamed Kebe at 1-418-580-9384 or mohamed@gorh.co.
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
College
undetermined
3-5 years
En : Advanced
Fr : Advanced
En : Advanced
#valérie
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